Page 101 - SHARJAH AIRPORT PR REPORT - OCTOBER 2023

Dr Ahmed Alhmoudi, Director of Customer Service Department, said: “Sharjah Airport Authority
consistently strives to offer innovative and smart services that elevate the passenger travel experience
and adhere to the highest international standards of quality. As part of our ongoing commitment to
delivering a distinctive and comfortable travel experience that enables passengers to spend more time
in the airport facilities, we have made sure to assist and guide travellers on how to use the available
smart services and technologies within the airport through the Customer Service Week initiative.”

Sharjah Airport Authority constantly works to improve Sharjah Airport's operations in order to meet the
growing demand while providing the best services and the highest standards. The authority places a
special emphasis on comfort, safety, and high-quality services while maintaining complete
professionalism and flexibility. The authority has received numerous international accreditations in
passenger service from the International Airport Council, the latest of which is the Public Health &
Safety Readiness Accreditation. This makes Sharjah Airport the first in the Middle East to receive this
accreditation and the second in the Asia-Pacific region. Additionally, expansion projects are being
carried out to enhance the experience of passengers at the airport and boost the facilities and variety of
services available to fulfil their needs, such as comfortable shops, restaurants, and waiting lounges.