Page 96 - SHARJAH AIRPORT PR REPORT - OCTOBER 2023

10/20/23, 9:49 AM Sharjah Airport promotes self-service facilities at the airport | Times Aerospace
Sharjah Airport promotes

self-service facilities at the

airport

Sharjah Airport Authority organised a “Customer Service Week” initiative during the first week of
October to highlight its self-service facilities at the airport.

Image: Sharjah Airport

The initiative aimed at encouraging passengers to leverage the self-service facilities available at
the airport, further fostering a culture of communication and achieving excellence in service
delivery.
To inform passengers about the self-service travel process, the Customer Service Department
coordinated with Sharjah Aviation Services, the airport's official ground handling service provider,
and passport control. This entails printing the boarding pass and luggage tags, delivering them to
the self-baggage drop, and then proceeding straight to complete passport control procedures and

automatic boarding pass verification through the smart gates. After that, passengers can proceed
to the new electronic gates to board the plane.
Dr Ahmed Alhmoudi, Director of Customer Service Department, said: “Sharjah Airport Authority
consistently strives to offer innovative and smart services that elevate the passenger travel
experience and adhere to the highest international standards of quality. As part of our ongoing

commitment to delivering a distinctive and comfortable travel experience that enables passengers
to spend more time in the airport facilities, we have made sure to assist and guide travellers on

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