Page 92 - SHARJAH AIRPORT PR REPORT - OCTOBER 2023
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Sharjah Airport organises “Customer Service Week”
initiative
October 19, 2023 / 4:42 PM
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Sharjah24: As part of its efforts to boost its strategy and in line with its
vision to position Sharjah Airport as one of the top five regional
airports in providing leading travel experience and services to
passengers, Sharjah Airport Authority organised the globally
celebrated “Customer Service Week” initiative during the first week of
October to highlight its self-service facilities at the airport. The initiative
aimed at encouraging passengers to leverage the self-service facilities
available at the airport, further fostering a culture of communication
and achieving excellence in service delivery.
To inform passengers about the self-service travel process, the Customer Service
Department coordinated with Sharjah Aviation Services, the airport's official ground
handling service provider, and passport control. This entails printing the boarding pass
and luggage tags, delivering them to the self-baggage drop, and then proceeding
straight to complete passport control procedures and automatic boarding pass
verification through the smart gates. After that, passengers can proceed to the new
https://www.sharjah24.ae/en/Articles/2023/10/19/Sharjah-Airport-organises-initiative-to-promote-self-
service-travel
