Page 93 - SHARJAH AIRPORT PR REPORT - OCTOBER 2023

electronic gates to board the plane.

Dr Ahmed Alhmoudi, Director of Customer Service Department, said: “Sharjah Airport
Authority consistently strives to offer innovative and smart services that elevate the

passenger travel experience and adhere to the highest international standards of
quality. As part of our ongoing commitment to delivering a distinctive and comfortable
travel experience that enables passengers to spend more time in the airport facilities,

we have made sure to assist and guide travellers on how to use the available smart
services and technologies within the airport through the Customer Service Week

initiative.”

Sharjah Airport Authority constantly works to improve Sharjah Airport's operations in
order to meet the growing demand while providing the best services and the highest

standards. The authority places a special emphasis on comfort, safety, and high-quality
services while maintaining complete professionalism and flexibility. The authority has
received numerous international accreditations in passenger service from the

International Airport Council, the latest of which is the Public Health & Safety Readiness
Accreditation. This makes Sharjah Airport the first in the Middle East to receive this

accreditation and the second in the Asia-Pacific region. Additionally, expansion projects
are being carried out to enhance the experience of passengers at the airport and boost
the facilities and variety of services available to fulfil their needs, such as comfortable

shops, restaurants, and waiting lounges.

https://www.sharjah24.ae/en/Articles/2023/10/19/Sharjah-Airport-organises-initiative-to-promote-self-
service-travel