Page 88 - SHARJAH AIRPORT PR REPORT - OCTOBER 2023

10/20/23, 9:45 AM PRESSR: Sharjah Airport organises ‘Customer Service Week’ initiative to promote self-service travel — TradingView News
PRESSR: Sharjah Airport

organises ‘Customer Service

Week’ initiative to promote

self-service travel

Oct 19, 202315:11 GMT+4

As part of its efforts to boost its strategy and in line with its vision to position

Sharjah Airport as one of the top five regional airports in providing leading
travel experience and services to passengers, Sharjah Airport Authority

organised the globally celebrated “Customer Service Week” initiative during

the first week of October to highlight its self-service facilities at the airport.

The initiative aimed at encouraging passengers to leverage the self-service

facilities available at the airport, further fostering a culture of
communication and achieving excellence in service delivery.

To inform passengers about the self-service travel process, the Customer

Service Department coordinated with Sharjah Aviation Services, the airport's

official ground handling service provider, and passport control. This entails

printing the boarding pass and luggage tags, delivering them to the self-

baggage drop, and then proceeding straight to complete passport control

procedures and automatic boarding pass verification through the smart gates.
After that, passengers can proceed to the new electronic gates to board the

plane.

Dr Ahmed Alhmoudi, Director of Customer Service Department, said: “Sharjah

Airport Authority consistently strives to offer innovative and smart services

that elevate the passenger travel experience and adhere to the highest

international standards of quality. As part of our ongoing commitment to
delivering a distinctive and comfortable travel experience that enables

passengers to spend more time in the airport facilities, we have made sure to

assist and guide travellers on how to use the available smart services and

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