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10/20/23, 9:45 AM PRESSR: Sharjah Airport organises ‘Customer Service Week’ initiative to promote self-service travel — TradingView News
PRESSR: Sharjah Airport
organises ‘Customer Service
Week’ initiative to promote
self-service travel
Oct 19, 202315:11 GMT+4
As part of its efforts to boost its strategy and in line with its vision to position
Sharjah Airport as one of the top five regional airports in providing leading
travel experience and services to passengers, Sharjah Airport Authority
organised the globally celebrated “Customer Service Week” initiative during
the first week of October to highlight its self-service facilities at the airport.
The initiative aimed at encouraging passengers to leverage the self-service
facilities available at the airport, further fostering a culture of
communication and achieving excellence in service delivery.
To inform passengers about the self-service travel process, the Customer
Service Department coordinated with Sharjah Aviation Services, the airport's
official ground handling service provider, and passport control. This entails
printing the boarding pass and luggage tags, delivering them to the self-
baggage drop, and then proceeding straight to complete passport control
procedures and automatic boarding pass verification through the smart gates.
After that, passengers can proceed to the new electronic gates to board the
plane.
Dr Ahmed Alhmoudi, Director of Customer Service Department, said: “Sharjah
Airport Authority consistently strives to offer innovative and smart services
that elevate the passenger travel experience and adhere to the highest
international standards of quality. As part of our ongoing commitment to
delivering a distinctive and comfortable travel experience that enables
passengers to spend more time in the airport facilities, we have made sure to
assist and guide travellers on how to use the available smart services and
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