Page 85 - SHARJAH AIRPORT PR REPORT - OCTOBER 2023

10/20/23, 9:43 AM Sharjah Airport organises ‘Customer Service Week’ initiative to promote self-service travel | MENAFN.COM
delivery.

To inform passengers about the self-service travel process, the Customer

Service Department coordinated with Sharjah Aviation Services, the airport's
official ground handling service provider, and passport control. This entails

printing the boarding pass and luggage tags, delivering them to the self-

baggage drop, and then proceeding straight to complete passport control

procedures and automatic boarding pass verification through the smart gates.

After that, passengers can proceed to the new electronic gates to board the
plane.

Dr Ahmed Alhmoudi, Director of Customer Service Department, said: “Sharjah

Airport Authority consistently strives to offer innovative and smart services that

elevate the passenger travel experience and adhere to the highest international

standards of quality. As part of our ongoing commitment to delivering a
distinctive and comfortable travel experience that enables passengers to spend

more time in the airport facilities, we have made sure to assist and guide

travellers on how to use the available smart services and technologies within

the airport through the Customer Service Week initiative.”

Sharjah Airport Authority constantly works to improve Sharjah Airport's
operations in order to meet the growing demand while providing the best

services and the highest standards. The authority places a special emphasis

on comfort, safety, and high-quality services while maintaining complete

professionalism and flexibility. The authority has received numerous

international accreditations in passenger service from the International Airport
Council, the latest of which is the Public Health & Safety Readiness

Accreditation. This makes Sharjah Airport the first in the Middle East to receive

this accreditation and the second in the Asia-Pacific region. Additionally,

expansion projects are being carried out to enhance the experience of

passengers at the airport and boost the facilities and variety of services

available to fulfil their needs, such as comfortable shops, restaurants, and
waiting lounges.

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