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10/20/23, 9:43 AM Sharjah Airport organises ‘Customer Service Week’ initiative to promote self-service travel | Web Release
TRAVEL
Sharjah Airport Organises ‘Customer Service Week’ Initiative To
Promote Self-Service Travel
By Editor_wr Last updated Oct 19, 2023
As part of its efforts to boost its strategy and in line with its vision to position Sharjah Airport as one of the top five
regional airports in providing leading travel experience and services to passengers, Sharjah Airport Authority
organised the globally celebrated “Customer Service Week” initiative during the first week of October to highlight
its self-service facilities at the airport. The initiative aimed at encouraging passengers to leverage the self-service
facilities available at the airport, further fostering a culture of communication and achieving excellence in service
delivery.
To inform passengers about the self-service travel process, the Customer Service Department coordinated with
Sharjah Aviation Services, the airport’s official ground handling service provider, and passport control. This entails
printing the boarding pass and luggage tags, delivering them to the self-baggage drop, and then proceeding straight
to complete passport control procedures and automatic boarding pass verification through the smart gates. After that,
passengers can proceed to the new electronic gates to board the plane.
Dr Ahmed Alhmoudi, Director of Customer Service Department, said: “Sharjah Airport Authority consistently
strives to offer innovative and smart services that elevate the passenger travel experience and adhere to the highest
international standards of quality. As part of our ongoing commitment to delivering a distinctive and comfortable
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