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10/20/23, 9:43 AM Sharjah Airport organises ‘Customer Service Week’ initiative to promote self-service travel | Web Release

TRAVEL

Sharjah Airport Organises ‘Customer Service Week’ Initiative To
Promote Self-Service Travel

By Editor_wr Last updated Oct 19, 2023

As part of its efforts to boost its strategy and in line with its vision to position Sharjah Airport as one of the top five

regional airports in providing leading travel experience and services to passengers, Sharjah Airport Authority
organised the globally celebrated “Customer Service Week” initiative during the first week of October to highlight

its self-service facilities at the airport. The initiative aimed at encouraging passengers to leverage the self-service
facilities available at the airport, further fostering a culture of communication and achieving excellence in service

delivery.

To inform passengers about the self-service travel process, the Customer Service Department coordinated with
Sharjah Aviation Services, the airport’s official ground handling service provider, and passport control. This entails
printing the boarding pass and luggage tags, delivering them to the self-baggage drop, and then proceeding straight

to complete passport control procedures and automatic boarding pass verification through the smart gates. After that,
passengers can proceed to the new electronic gates to board the plane.

Dr Ahmed Alhmoudi, Director of Customer Service Department, said: “Sharjah Airport Authority consistently

strives to offer innovative and smart services that elevate the passenger travel experience and adhere to the highest
international standards of quality. As part of our ongoing commitment to delivering a distinctive and comfortable

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