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10/20/23, 9:43 AM Sharjah Airport organises ‘Customer Service Week’ initiative to promote self-service travel
To inform passengers about the self-service travel process, the Customer Service Department coordinated with Sharjah Aviation
Services, the airport's official ground handling service provider, and passport control. Image Courtesy: Sharjah Airports
AVIATION
Sharjah Airport organises ‘Customer Service Week’
initiative to promote self-service travel
In line with its vision to position Sharjah Airport as one of the top five regional airports in
providing leading travel experience and services to passenger
Press Release
October 19, 2023
As part of its efforts to boost its strategy and in line with its vision to position Sharjah Airport as one of
the top five regional airports in providing leading travel experience and services to passengers,
Sharjah Airport Authority organised the globally celebrated “Customer Service Week” initiative during
the first week of October to highlight its self-service facilities at the airport. The initiative aimed at
encouraging passengers to leverage the self-service facilities available at the airport, further
fostering a culture of communication and achieving excellence in service delivery.
To inform passengers about the self-service travel process, the Customer Service Department
coordinated with Sharjah Aviation Services, the airport's official ground handling service provider, and
passport control. This entails printing the boarding pass and luggage tags, delivering them to the self-
baggage drop, and then proceeding straight to complete passport control procedures and automatic
boarding pass verification through the smart gates. After that, passengers can proceed to the new
electronic gates to board the plane.
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