Page 77 - SHARJAH AIRPORT PR REPORT - OCTOBER 2023

Sharjah Airport spotlights its

self-service facilities

ByArabia Travel News

October 20, 2023

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Sharjah Airport Authority organized the globally celebrated “Customer Service Week”
initiative during the first week of October to highlight its self-service facilities at the
airport. This is part of its efforts to boost its strategy and in line with its vision to position
Sharjah Airport as one of the top five regional airports in providing leading travel
experience and services to passengers.

It is aimed at encouraging passengers to use the self-service facilities available at the
airport, further fostering a culture of communication and achieving excellence in service
delivery.

To inform passengers about the self-service travel process, the Customer Service
Department coordinated with Sharjah Aviation Services, the airport’s official ground
handling service provider, and passport control.

This entails printing the boarding pass and luggage tags, delivering them to the self-
baggage drop, and then proceeding straight to complete passport control procedures
and automatic boarding pass verification through the smart gates. Following this,
passengers can proceed to the new electronic gates to board the plane.

Dr Ahmed Alhmoudi, Director of Customer Service Department, said: “Sharjah Airport
Authority consistently strives to offer innovative and smart services that elevate the
passenger travel experience and adhere to the highest international standards of
quality.

“As part of our ongoing commitment to delivering a distinctive and comfortable travel
experience that enables passengers to spend more time in the airport facilities, we have
made sure to assist and guide travelers on how to use the available smart services and
technologies within the airport through the Customer Service Week initiative.”

https://arabiatravelnews.com/aviation/sharjah-airport-spotlights-its-self-service-facilities/