Page 80 - SHARJAH AIRPORT PR REPORT - OCTOBER 2023

10/20/23, 9:43 AM Sharjah Airport organises ‘Customer Service Week’ initiative

Sharjah Airport organises ‘Customer Service

Week’ initiative to promote self-service travel

By Middle East News 247 October 19, 2023

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As part of its efforts to boost its strategy and in line with its vision to position Sharjah Airport as one

of the top five regional airports in providing leading travel experience and services to passengers,
Sharjah Airport Authority organised the globally celebrated “Customer Service Week” initiative
during the first week of October to highlight its self-service facilities at the airport. The initiative

aimed at encouraging passengers to leverage the self-service facilities available at the airport,
further fostering a culture of communication and achieving excellence in service delivery.

To inform passengers about the self-service travel process, the Customer Service Department
coordinated with Sharjah Aviation Services, the airport’s official ground handling service provider,
and passport control. This entails printing the boarding pass and luggage tags, delivering them to

the self-baggage drop, and then proceeding straight to complete passport control procedures and
automatic boarding pass verification through the smart gates. After that, passengers can proceed to
the new electronic gates to board the plane.

Dr Ahmed Alhmoudi, Director of Customer Service Department, said: “Sharjah Airport Authority
consistently strives to offer innovative and smart services that elevate the passenger travel

experience and adhere to the highest international standards of quality. As part of our ongoing
commitment to delivering a distinctive and comfortable travel experience that enables passengers

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