Page 86 - SHARJAH AIRPORT PR REPORT - OCTOBER 2023
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10/20/23, 9:44 AM                              Sharjah Airport spotlights its self-service facilities
        Sharjah Airport spotlights its self-
        service facilities

        SHARJAH, 15 hours, 43 minutes ago
        Sharjah Airport Authority organised the globally
        celebrated  “Customer  Service  Week”  initiative
        during the first week of October to highlight its
        self-service facilities at the airport. This is part
        of  its  efforts  to  boost  its  strategy  and  in  line
        with its vision to position Sharjah Airport as one
        of  the  top  five  regional  airports  in  providing
        leading  travel  experience  and  services  to
        passengers.

        It is aimed at encouraging passengers to use
        the  self-service  facilities  available  at  the
        airport,   further   fostering   a   culture   of
        communication  and  achieving  excellence  in
        service delivery.
                                                     A self-service facility at Sharjah Airport
        To  inform  passengers  about  the  self-service
        travel process, the Customer Service Department coordinated with Sharjah Aviation Services, the airport's official
        ground handling service provider, and passport control.
        This  entails  printing  the  boarding  pass  and  luggage  tags,  delivering  them  to  the  self-baggage  drop,  and  then
        proceeding straight to complete passport control procedures and automatic boarding pass verification through the
        smart gates. Following this, passengers can proceed to the new electronic gates to board the plane.

        Dr  Ahmed  Alhmoudi,  Director  of  Customer  Service  Department,  said:  “Sharjah  Airport  Authority  consistently
        strives  to  offer  innovative  and  smart  services  that  elevate  the  passenger  travel  experience  and  adhere  to  the
        highest international standards of quality.
        “As part of our ongoing commitment to delivering a distinctive and comfortable travel experience that enables
        passengers to spend more time in the airport facilities, we have made sure to assist and guide travellers on how
        to  use  the  available  smart  services  and  technologies  within  the  airport  through  the  Customer  Service  Week
        initiative.” – TradeArabia News Service













































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