Page 86 - SHARJAH AIRPORT PR REPORT - OCTOBER 2023
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10/20/23, 9:44 AM Sharjah Airport spotlights its self-service facilities
Sharjah Airport spotlights its self-
service facilities
SHARJAH, 15 hours, 43 minutes ago
Sharjah Airport Authority organised the globally
celebrated “Customer Service Week” initiative
during the first week of October to highlight its
self-service facilities at the airport. This is part
of its efforts to boost its strategy and in line
with its vision to position Sharjah Airport as one
of the top five regional airports in providing
leading travel experience and services to
passengers.
It is aimed at encouraging passengers to use
the self-service facilities available at the
airport, further fostering a culture of
communication and achieving excellence in
service delivery.
A self-service facility at Sharjah Airport
To inform passengers about the self-service
travel process, the Customer Service Department coordinated with Sharjah Aviation Services, the airport's official
ground handling service provider, and passport control.
This entails printing the boarding pass and luggage tags, delivering them to the self-baggage drop, and then
proceeding straight to complete passport control procedures and automatic boarding pass verification through the
smart gates. Following this, passengers can proceed to the new electronic gates to board the plane.
Dr Ahmed Alhmoudi, Director of Customer Service Department, said: “Sharjah Airport Authority consistently
strives to offer innovative and smart services that elevate the passenger travel experience and adhere to the
highest international standards of quality.
“As part of our ongoing commitment to delivering a distinctive and comfortable travel experience that enables
passengers to spend more time in the airport facilities, we have made sure to assist and guide travellers on how
to use the available smart services and technologies within the airport through the Customer Service Week
initiative.” – TradeArabia News Service
https://www.tradearabia.com/news/TTN_414748.html 1/1