Page 98 - SHARJAH AIRPORT PR REPORT - OCTOBER 2023

10/20/23, 9:49 AM Sharjah Airport organises ‘Customer Service Week’ initiative
Sharjah Airport organises ‘Customer

Service Week’ initiative

POSTED ON 19TH OCTOBER 2023 BY EDDIE SAUNDERS
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As part of its efforts to boost its strategy and in line with its vision to position Sharjah Airport as one
of the top five regional airports in providing leading travel experience and services to passengers,
Sharjah Airport Authority organised the globally celebrated “Customer Service Week” initiative
during the first week of October to highlight its self-service facilities at the airport.

The initiative aimed at encouraging passengers to leverage the self-service facilities available at
the airport, further fostering a culture of communication and achieving excellence in service
delivery.

To inform passengers about the self-service travel process, the Customer Service Department
coordinated with Sharjah Aviation Services, the airport’s official ground handling service provider,
and passport control.

This entails printing the boarding pass and luggage tags, delivering them to the self-baggage drop,
and then proceeding straight to complete passport control procedures and automatic boarding pass
verification through the smart gates.

After that, passengers can proceed to the new electronic gates to board the plane.

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