Page 102 - SHARJAH AIRPORT PR REPORT - OCTOBER 2023

Sharjah Airport organises ‘Customer

Service Week’ initiative to promote self-

service travel

20/10/2023

October 19, 2023 – As part of its efforts to boost its strategy and in line with its vision to
position Sharjah Airport as one of the top five regional airports in providing leading travel

experience and services to passengers, Sharjah Airport Authority organised the globally
celebrated “Customer Service Week” initiative during the first week of October to highlight

its self-service facilities at the airport. The initiative aimed at encouraging passengers to
leverage the self-service facilities available at the airport, further fostering a culture of
communication and achieving excellence in service delivery.

To inform passengers about the self-service travel process, the Customer Service
Department coordinated with Sharjah Aviation Services, the airport's official ground

handling service provider, and passport control. This entails printing the boarding pass and
luggage tags, delivering them to the self-baggage drop, and then proceeding straight to

complete passport control procedures and automatic boarding pass verification through the
smart gates. After that, passengers can proceed to the new electronic gates to board the

plane.
Dr Ahmed Alhmoudi, Director of Customer Service Department, said: “Sharjah Airport
Authority consistently strives to offer innovative and smart services that elevate the

passenger travel experience and adhere to the highest international standards of quality. As
part of our ongoing commitment to delivering a distinctive and comfortable travel experience

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