Page 97 - DGHR PR REPORT - MAY 2024

Dubai military can now file complaints

and grievances

Story by A Staff Reporter

• 5d • 1 min read

Dubai military can now file complaints and grievances© Provided by Khaleej Times

Dubai military can now file complaints and grievances, as per Resolution No.

1 of 2024 issued by the Dubai Government Human Resources Department
(DGHR).

The resolution also encourages the military departments to promptly address
conflicts and settle issues and disagreements that satisfy all parties involved.

The department reassured members that their requests will be processed
according to the department’s internal procedures, ensuring that the grievance or
complaint remains within the professional and objective boundaries by respecting
others on the essence of the grievance or complaint.

It was also underlined that by streamlining the grievance procedure from
application submission to final decision, this will help enhance overall
governance, ensure a smooth experience for all parties involved, and increase
administrative efficacy.

The department wants to make sure that the process is in compliance with
Decree No. 27 of 2018 provisions, specifically with regard to scheduling the
dates for filing a grievance or complaint.

Recently, the department unveiled the ‘Military Legal Inquiries Platform,’ a
pioneering digital portal dedicated to military human resources legislation.

The platform offers a broad range of services, including the ability to respond to
legal inquiries related to military human resources legislation. One of its major
goals is to facilitate communication among specialists and submit their opinions
on legal matters in an objective manner.

https://www.msn.com/en-ae/news/national/dubai-military-can-now-file-complaints-and-
grievances/ar-BB1mEuFO?ocid=BingNewsSerp