Page 92 - DGHR PR REPORT - MAY 2024

5/24/24, 3:19 PM DGHR approves grievances and complaints system within Dubai’s military departments - Middle East News 247
The Dubai Government Human Resources Department (DGHR) approved the grievances and

complaints system in the military departments of Dubai through the issuance of Resolution
No. 1 of 2024.

The resolution aims to accomplish several objectives – including governing procedures of the
military department committees as outlined by the law, organising the grievances and

complaints filing process to the concerned committee as per the procedural and substantive

regulations, and connecting it to the pathway followed before the Central Committee in

accordance with the provisions of Decree No. 27 of 2018, particularly concerning organising
the dates for submitting a grievance or complaint.

Furthermore, the resolution aims to improve committees’ operational performance and align
their indicators with those of the government and Central Committee to safeguard members’

legal rights as well as ensure justice, job satisfaction, and stability in their working

circumstances under applicable legislations. It further seeks to guarantee that the provisions
of current legislation are effectively implemented, and their established limits are adhered to.

By creating a favourable environment within the department and reducing the need to resolve

to the Central Committee, it also seeks to handle any complaints and concerns from

members.

According to the provisions of the resolution, members can now register complaints and

grievances without facing administrative obstacles. The resolution further encourages the

department to promptly address conflicts and settle issues and disagreements that satisfy all
parties involved. Additionally, member requests will be processed according to the

department’s internal procedures, ensuring that the grievance or complaint remains within the

professional and objective boundaries by respecting others on the essence of the grievance

or complaint.

Dubai Government Human Recourses Department stated that the establishment of

grievances and complaints system in the Dubai military departments comes as part of its
relentless efforts to improve job satisfaction, guarantee the stability of members’ working

environments, and safeguard their employment rights as outlined by the current relevant laws.

https://menews247.com/dghr-approves-grievances-and-complaints-system-within-dubais-military-departments/ 2/3