Page 88 - DGHR PR REPORT - MAY 2024

Furthermore, the resolution aims to improve committees’ operational performance and align

their indicators with those of the government and Central Committee to safeguard members’
legal rights as well as ensure justice, job satisfaction, and stability in their working
circumstances under applicable legislations. It further seeks to guarantee that the provisions

of current legislation are effectively implemented, and their established limits are adhered
to. By creating a favourable environment within the department and reducing the need to

resolve to the Central Committee, it also seeks to handle any complaints and concerns from
members.

According to the provisions of the resolution, members can now register complaints and
grievances without facing administrative obstacles. The resolution further encourages the
department to promptly address conflicts and settle issues and disagreements that satisfy

all parties involved. Additionally, member requests will be processed according to the
department’s internal procedures, ensuring that the grievance or complaint remains within

the professional and objective boundaries by respecting others on the essence of the
grievance or complaint.

Dubai Government Human Recourses Department stated that the establishment of

grievances and complaints system in the Dubai military departments comes as part of its
relentless efforts to improve job satisfaction, guarantee the stability of members’ working
environments, and safeguard their employment rights as outlined by the current relevant

laws. The department emphasised that this move will help improve overall governance and
streamline the entire grievance process from application submission to final decision,

guaranteeing a seamless experience for all parties concerned and boosting administrative
efficacy.

Recently, the department unveiled the ‘Military Legal Inquiries Platform,’ a pioneering digital

portal dedicated to military human resources legislation. The platform offers a broad range
of services, including the ability to respond to legal inquiries related to military human
resources legislation. One of its major goals is to facilitate communication among specialists

and submit their opinions on legal matters in an objective manner.

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