Page 85 - DGHR PR REPORT - MAY 2024

5/24/24, 3:18 PM DGHR Approves Grievances And Complaints System Within Dubai's Military Departments | MENAFN.COM

DGHR Approves Grievances And Complaints

System Within Dubai's Military Departments

Date
5/19/2024 7:11:38 AM
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(MENAFN- Dubai PR Network) Dubai, UAE, May 19, 2024, The Dubai Government Human
Resources Department (DGHR) approved the grievances and complaints system in the
military departments of Dubai through the issuance of Resolution No. 1 of 2024.

The resolution
aims to accomplish several objectives – including governing procedures of the military

department committees as outlined by the law, organising the grievances and complaints filing
process to the concerned committee as per the procedural and substantive regulations, and
connecting it to the pathway followed before the Central Committee in accordance with the

provisions of Decree No. 27 of 2018, particularly concerning organising the dates for
submitting a grievance or complaint.

Furthermore, the resolution
aims to improve committees' operational performance and align their indicators with those of
the government

and Central Committee to safeguard members' legal
rights as well as ensure justice, job satisfaction, and stability in their working circumstances

under applicable legislations. It further seeks to guarantee that the provisions of current
legislation are effectively implemented, and their established limits are adhered to. By creating

a favourable environment within the department and reducing the need to resolve to the
Central Committee, it also seeks to handle any complaints and concerns from members.

According to the provisions of the resolution
, members can now register complaints and grievances without facing administrative

obstacles. The resolution
further encourages the department to promptly address conflicts and settle issues and

disagreements that satisfy all parties involved. Additionally, member requests will be
processed according to the department's internal procedures, ensuring that the grievance or

complaint remains within the professional and objective boundaries by respecting others on
the essence of the grievance or complaint.

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