Page 90 - DGHR PR REPORT - MAY 2024

5/24/24, 3:19 PM DGHR approves grievances and complaints system within Dubai’s military departments | Web Release
Furthermore, the resolution aims to improve committees’ operational performance and align their

indicators with those of the government and Central Committee to safeguard members’ legal rights as

well as ensure justice, job satisfaction, and stability in their working circumstances under applicable
legislations. It further seeks to guarantee that the provisions of current legislation are effectively

implemented, and their established limits are adhered to. By creating a favourable environment within

the department and reducing the need to resolve to the Central Committee, it also seeks to handle any

complaints and concerns from members.

According to the provisions of the resolution, members can now register complaints and grievances
without facing administrative obstacles. The resolution further encourages the department to promptly

address conflicts and settle issues and disagreements that satisfy all parties involved. Additionally,

member requests will be processed according to the department’s internal procedures, ensuring that the

grievance or complaint remains within the professional and objective boundaries by respecting others

on the essence of the grievance or complaint.

Dubai Government Human Recourses Department stated that the establishment of grievances and

complaints system in the Dubai military departments comes as part of its relentless efforts to improve

job satisfaction, guarantee the stability of members’ working environments, and safeguard their

employment rights as outlined by the current relevant laws. The department emphasised that this move

will help improve overall governance and streamline the entire grievance process from application

submission to final decision, guaranteeing a seamless experience for all parties concerned and boosting
administrative efficacy.

Recently, the department unveiled the ‘Military Legal Inquiries Platform,’ a pioneering digital portal

dedicated to military human resources legislation. The platform offers a broad range of services,

including the ability to respond to legal inquiries related to military human resources legislation. One
of its major goals is to facilitate communication among specialists and submit their opinions on legal

matters in an objective manner.

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