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5/24/24, 3:17 PM DGHR approves grievances and complaints system ... - UAE - Emirates24|7
DGHR approves grievances and complaints system

...

Published Sunday, May 19, 2024 By E247

The Dubai Government Human Resources Department (DGHR) approved the grievances and complaints system in the military

departments of Dubai through the issuance of Resolution No. 1 of 2024.

The resolution aims to accomplish several objectives – including governing procedures of the military department committees as
outlined by the law, organising the grievances and complaints filing process to the concerned committee as per the procedural and
substantive regulations, and connecting it to the pathway followed before the Central Committee in accordance with the provisions of
Decree No. 27 of 2018, particularly concerning organising the dates for submitting a grievance or complaint.

Furthermore, the resolution aims to improve committees’ operational performance and align their indicators with those of the
government and Central Committee to safeguard members’ legal rights as well as ensure justice, job satisfaction, and stability in their
working circumstances under applicable legislations. It further seeks to guarantee that the provisions of current legislation are
effectively implemented, and their established limits are adhered to. By creating a favourable environment within the department and
reducing the need to resolve to the Central Committee, it also seeks to handle any complaints and concerns from members.
According to the provisions of the resolution, members can now register complaints and grievances without facing administrative
obstacles. The resolution further encourages the department to promptly address conflicts and settle issues and disagreements that

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