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5/24/24, 3:17 PM DGHR approves grievances and complaints system within Dubai’s military departments - Middle East Business News and Informa…
DGHR approves grievances and

complaints system within Dubai’s

military departments

May 19, 2024 8

The Dubai Government Human Resources Department (DGHR) approved the grievances and
complaints system in the military departments of Dubai through the issuance of Resolution No.

1 of 2024.

The resolution aims to accomplish several objectives – including governing procedures of the
military department committees as outlined by the law, organising the grievances and

complaints filing process to the concerned committee as per the procedural and substantive
regulations, and connecting it to the pathway followed before the Central Committee in

accordance with the provisions of Decree No. 27 of 2018, particularly concerning organising
the dates for submitting a grievance or complaint.

Furthermore, the resolution aims to improve committees’ operational performance and align

their indicators with those of the government and Central Committee to safeguard members’
legal rights as well as ensure justice, job satisfaction, and stability in their working
circumstances under applicable legislations. It further seeks to guarantee that the provisions

of current legislation are effectively implemented, and their established limits are adhered to.
By creating a favourable environment within the department and reducing the need to resolve

to the Central Committee, it also seeks to handle any complaints and concerns from members.

According to the provisions of the resolution, members can now register complaints and
grievances without facing administrative obstacles. The resolution further encourages the

department to promptly address conflicts and settle issues and disagreements that satisfy all
parties involved. Additionally, member requests will be processed according to the

department’s internal procedures, ensuring that the grievance or complaint remains within the

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