Page 73 - DGHR PR REPORT - MAY 2024

the provisions of Decree No. 27 of 2018, particularly concerning organising
the dates for submitting a grievance or complaint.

Furthermore, the resolution aims to improve committees’ operational
performance and align their indicators with those of the government and
Central Committee to safeguard members’ legal rights as well as ensure
justice, job satisfaction, and stability in their working circumstances under
applicable legislations.

It further seeks to guarantee that the provisions of current legislation are
effectively implemented, and their established limits are adhered to. By
creating a favourable environment within the department and reducing the
need to resolve to the Central Committee, it also seeks to handle any
complaints and concerns from members.

According to the provisions of the resolution, members can now register
complaints and grievances without facing administrative obstacles. The
resolution further encourages the department to promptly address conflicts
and settle issues and disagreements that satisfy all parties involved.
Additionally, member requests will be processed according to the
department’s internal procedures, ensuring that the grievance or complaint
remains within the professional and objective boundaries by respecting others
on the essence of the grievance or complaint.

Dubai Government Human Recourses Department stated that the
establishment of grievances and complaints system in the Dubai military
departments comes as part of its relentless efforts to improve job satisfaction,

guarantee the stability of members’ working environments, and safeguard
their employment rights as outlined by the current relevant laws.

The department emphasised that this move will help improve overall
governance and streamline the entire grievance process from application
submission to final decision, guaranteeing a seamless experience for all
parties concerned and boosting administrative efficacy.

Recently, the department unveiled the ‘Military Legal Inquiries Platform,’ a
pioneering digital portal dedicated to military human resources legislation. The
platform offers a broad range of services, including the ability to respond to
legal inquiries related to military human resources legislation. One of its major
goals is to facilitate communication among specialists and submit their
opinions on legal matters in an objective manner.

https://en.aletihad.ae/news/uae/4487079/dghr-approves-grievances-and-complaints-system-
within-dubai