Page 76 - DGHR PR REPORT - MAY 2024

5/24/24, 3:17 PM DGHR approves grievances and complaints system within Dubai's military departments

DGHR approves grievances and complaints system within
Dubai's military departments

Dubai, UAE, May 19, 2024, The Dubai Government Human Resources Department (DGHR) approved the grievances and
complaints system in the military departments of Dubai through the issuance of Resolution No. 1 of 2024.
The resolution aims to accomplish several objectives – including governing procedures of the military department
committees as outlined by the law, organising the grievances and complaints filing process to the concerned committee as
per the procedural and substantive regulations, and connecting it to the pathway followed before the Central Committee in
accordance with the provisions of Decree No. 27 of 2018, particularly concerning organising the dates for submitting a
grievance or complaint.

Furthermore, the resolution aims to improve committees’ operational performance and align their indicators with those of
the government and Central Committee to safeguard members’ legal rights as well as ensure justice, job satisfaction, and
stability in their working circumstances under applicable legislations. It further seeks to guarantee that the provisions of
current legislation are effectively implemented, and their established limits are adhered to. By creating a favourable
environment within the department and reducing the need to resolve to the Central Committee, it also seeks to handle any
complaints and concerns from members.
According to the provisions of the resolution, members can now register complaints and grievances without facing
administrative obstacles. The resolution further encourages the department to promptly address conflicts and settle issues
and disagreements that satisfy all parties involved. Additionally, member requests will be processed according to the
department’s internal procedures, ensuring that the grievance or complaint remains within the professional and objective
boundaries by respecting others on the essence of the grievance or complaint.
Dubai Government Human Recourses Department stated that the establishment of grievances and complaints system in
the Dubai military departments comes as part of its relentless efforts to improve job satisfaction, guarantee the stability of
members’ working environments, and safeguard their employment rights as outlined by the current relevant laws. The
department emphasised that this move will help improve overall governance and streamline the entire grievance process
from application submission to final decision, guaranteeing a seamless experience for all parties concerned and boosting
administrative efficacy.

Recently, the department unveiled the ‘Military Legal Inquiries Platform,’ a pioneering digital portal dedicated to military
human resources legislation. The platform offers a broad range of services, including the ability to respond to legal inquiries

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