Page 71 - DGHR PR REPORT - MAY 2024

limits are adhered to. By creating a favourable environment within the department and
reducing the need to resolve to the Central Committee, it also seeks to handle any
complaints and concerns from members.

According to the provisions of the resolution, members can now register complaints and
grievances without facing administrative obstacles. The resolution further encourages
the department to promptly address conflicts and settle issues and disagreements that
satisfy all parties involved. Additionally, member requests will be processed according
to the department’s internal procedures, ensuring that the grievance or complaint
remains within the professional and objective boundaries by respecting others on the
essence of the grievance or complaint.

Dubai Government Human Recourses Department stated that the establishment of
grievances and complaints system in the Dubai military departments comes as part of
its relentless efforts to improve job satisfaction, guarantee the stability of members’
working environment, and safeguard their employment rights as outlined by the current
relevant laws. The department emphasised that this move will help improve overall
governance and streamline the entire grievance process from application submission to
the final decision, guaranteeing a seamless experience for all parties concerned and
boosting administrative efficacy.

Recently, the department unveiled the ‘Military Legal Inquiries Platform,’ a pioneering
digital portal dedicated to military human resources legislation. The platform offers a
broad range of services, including the ability to respond to legal inquiries related to
military human resources legislation. One of its major goals is to facilitate
communication among specialists and submit their opinions on legal matters in an
objective manner.

https://www.gulftoday.ae/news/2024/05/19/dubai-sets-up-complaints-wing-in-military-
departments