Page 69 - DGHR PR REPORT - MAY 2024

DGHR reassured members that their requests will be processed according to the

department’s internal procedures, ensuring that the grievance or complaint remains
within the professional and objective boundaries by respecting others on the essence of
the grievance or complaint.

It was also underlined that by streamlining the grievance procedure from application
submission to final decision, this will help enhance overall governance, ensure a smooth
experience for all parties involved, and increase administrative efficacy.

The department also noted that it will make sure that the process is in compliance with

Decree No. 27 of 2018 provisions, specifically with regard to scheduling the dates for
filing a grievance or complaint.

Recently, the department unveiled the ‘Military Legal Inquiries Platform,’ a pioneering
digital portal dedicated to military human resources legislation.

The platform offers a broad range of services, including the ability to respond to legal

inquiries related to military human resources legislation. One of its major goals is to
facilitate communication among specialists and submit their opinions on legal matters in
an objective manner.

https://www.khaleejtimes.com/uae/dubai-military-can-now-file-complaints-and-grievances