Page 64 - DGHR PR REPORT - MAY 2024

DGHR approves grievances and complaints

system within Dubai’s military departments

19 May, 2024

The Dubai Government Human Resources Department (DGHR) approved the
grievances and complaints system in the military departments of Dubai through the
issuance of Resolution No. 1 of 2024.

The resolution aims to accomplish several objectives – including governing procedures
of the military department committees as outlined by the law, organising the grievances
and complaints filing process to the concerned committee as per the procedural and
substantive regulations, and connecting it to the pathway followed before the Central
Committee in accordance with the provisions of Decree No. 27 of 2018, particularly
concerning organising the dates for submitting a grievance or complaint.

Furthermore, the resolution aims to improve committees’ operational performance and
align their indicators with those of the government and Central Committee to safeguard

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