Page 62 - DGHR PR REPORT - MAY 2024

5/24/24, 4:02 PM Dubai sets up complaints wing in military departments
Furthermore, the resolution aims to improve committees’ operational performance and
align their indicators with those of the government and Central Committee to safeguard
members’ legal rights as well as ensure justice, job satisfaction, and stability in their

working circumstances under applicable legislations. It further seeks to guarantee that
the provisions of current legislation are effectively implemented, and their established

limits are adhered to. By creating a favourable environment within the department and
reducing the need to resolve to the Central Committee, it also seeks to handle any

complaints and concerns from members.

According to the provisions of the resolution, members can now register complaints and

grievances without facing administrative obstacles. The resolution further encourages
the department to promptly address conflicts and settle issues and disagreements that
satisfy all parties involved. Additionally, member requests will be processed according to

the department’s internal procedures, ensuring that the grievance or complaint remains
within the professional and objective boundaries by respecting others on the essence of

the grievance or complaint.

Dubai Government Human Recourses Department stated that the establishment of
grievances and complaints system in the Dubai military departments comes as part of its

relentless efforts to improve job satisfaction, guarantee the stability of members’ working
environment, and safeguard their employment rights as outlined by the current relevant

laws. The department emphasised that this move will help improve overall governance
and streamline the entire grievance process from application submission to the final
decision, guaranteeing a seamless experience for all parties concerned and boosting

administrative efficacy.

Recently, the department unveiled the ‘Military Legal Inquiries Platform,’ a pioneering

digital portal dedicated to military human resources legislation. The platform offers a
broad range of services, including the ability to respond to legal inquiries related to
military human resources legislation. One of its major goals is to facilitate

communication among specialists and submit their opinions on legal matters in an
objective manner.

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