Page 60 - DGHR PR REPORT - MAY 2024

5/24/24, 4:02 PM DGHR Approves Grievances and Complaints System Within Dubai’s Military Departments
job satisfaction and stability in their working circumstances under applicable
legislations.

It further seeks to guarantee that the provisions of current legislation are

effectively implemented and their established limits are adhered to. By creating
a favourable environment within the department and reducing the need to
resolve to the Central Committee, it also seeks to handle any complaints and
concerns from members.

According to the provisions of the resolution, members can now register
complaints and grievances without facing administrative obstacles. The
resolution further encourages the department to promptly address conflicts and
settle issues and disagreements that satisfy all parties involved.

Additionally, member requests will be processed according to the department’s
internal procedures, ensuring that the grievance or complaint remains within
the professional and objective boundaries by respecting others on the essence of
the grievance or complaint.

Dubai Government Human Recourses Department stated that the
establishment of grievances and complaints system in the Dubai military
departments comes as part of its relentless efforts to improve job satisfaction,
guarantee the stability of members’ working environments and safeguard their

employment rights as outlined by the current relevant laws.

The department emphasised that this move will help improve overall
governance and streamline the entire grievance process from application
submission to final decision, guaranteeing a seamless experience for all parties

concerned and boosting administrative efficacy.

Recently, the department unveiled the ‘Military Legal Inquiries Platform,’ a
pioneering digital portal dedicated to military human resources legislation. The
platform offers a broad range of services, including the ability to respond to

legal inquiries related to military human resources legislation. One of its major
goals is to facilitate communication among specialists and submit their opinions

on legal matters in an objective manner.
For any enquiries or information, contact ask@tlr.ae or call us on +971 52 644

3004. Follow The Law Reporters on WhatsApp Channels.

https://thelawreporters.com/dghr-approves-grievances-and-complaints-system-within-dubai-s-military-departments/ 2/2