Page 74 - DGHR PR REPORT - MAY 2024

5/24/24, 3:17 PM DGHR approves grievances and complaints system within Dubai's military departments

DGHR approves grievances and complaints system

within Dubai's military departments

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Dubai, UAE, May 19, 2024, The Dubai Government Human Resources Department (DGHR)
approved the grievances and complaints system in the military departments of Dubai through the
issuance of Resolution No. 1 of 2024.
The resolution aims to accomplish several objectives – including governing procedures of the
military department committees as outlined by the law, organising the grievances and complaints
filing process to the concerned committee as per the procedural and substantive regulations, and
connecting it to the pathway followed before the Central Committee in accordance with the
provisions of Decree No. 27 of 2018, particularly concerning organising the dates for submitting a
grievance or complaint.
Furthermore, the resolution aims to improve committees' operational performance and align their
indicators with those of the government and Central Committee to safeguard members' legal rights
as well as ensure justice, job satisfaction, and stability in their working circumstances under
applicable legislations. It further seeks to guarantee that the provisions of current legislation are
effectively implemented, and their established limits are adhered to. By creating a favourable
environment within the department and reducing the need to resolve to the Central Committee, it
also seeks to handle any complaints and concerns from members.

According to the provisions of the resolution, members can now register complaints and grievances
without facing administrative obstacles. The resolution further encourages the department to

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