Page 82 - DGHR PR REPORT - MAY 2024

5/24/24, 3:18 PM Dubai's Military Departments DGHR approves Grievance System
Dubai's Military Departments DGHR approves

Grievance System

Photo : Dubai Government Media Office
Dubai's Government Human Resources Department (DGHR) has greenlit the implementation of a
comprehensive grievances and complaints system within the military departments of Dubai. This endorsement
comes via the issuance of Resolution No. 1 of 2024, a significant step towards enhancing organizational
transparency, efficiency, and employee satisfaction within the military framework.

The newly approved resolution sets forth a series of objectives aimed at streamlining the functioning of
military department committees in alignment with established legal protocols. It standardizes the procedures
for filing grievances and complaints, ensuring adherence to both procedural and substantive regulations.
Moreover, the resolution establishes a clear pathway for routing complaints to the Central Committee, in
accordance with the provisions of Decree No. 27 of 2018.

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In addition to procedural improvements, the resolution focuses on optimizing the operational performance of
committees, aligning their metrics with governmental standards and the Central Committee's criteria.
Emphasizing the protection of members' legal rights and fostering a conducive working environment, the
resolution seeks to uphold justice, job satisfaction, and stability within the military departments.

Key provisions of the resolution aim to remove administrative barriers for members filing complaints or
grievances, facilitating a smoother resolution process. It encourages prompt conflict resolution and
emphasizes adherence to professional conduct and objectivity in handling grievances. These measures are
intended to enhance administrative efficacy and ensure fairness in addressing member concerns.

The Dubai Government Human Resources Department underscores that the establishment of this grievances
and complaints system reflects its commitment to promoting job satisfaction, maintaining stable working
environments, and safeguarding employee rights under existing legislation. The initiative is expected to

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