Page 76 - AJMAN TOURISM PR REPORT - October 2024

10/16/24, 10:17 AM Ajman Tourism Development Department unveils innovative AI-driven digital services to enhance Ajman’s tourism sector at GITE…
Ajman Tourism Development

Department unveils innovative AI-driven

digital services to enhance Ajman’s

tourism sector at GITEX 2024

October 15, 2024 6

Ajman Tourism Development Department (ATDD) unveiled a suite of new digital services
aimed at enhancing and supporting the tourism sector in the emirate of Ajman during its

participation at GITEX Global 2024, held from October 14 until October 18, 2024, at the Dubai
World Trade Centre.

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Among the highlights is the launch of the Department’s revamped website and updated digital
services system, alongside the AI-powered ‘Plan Your Trip’ service. These innovative offerings

reflect the department’s ongoing commitment to delivering smart and proactive government
services that leverage the latest advancements in AI technology and data analytics. The aim is
to assist visitors in planning tailored trips to Ajman, offering a flexible and personalised

experience. The Department also seeks to enhance the experience of visitors, starting with the
website and digital services system, and extending to the emirate’s rich tourism offerings.

The newly launched ATDD website and digital services system offer a more interactive and

user-friendly interface, designed to meet the highest government quality standards. The
updated website features an AI-powered smart personal assistant that can handle customer

inquiries, service procedures, requirements, and fees, in addition to tourist guidance services
such as information about the emirate, tourist sites, museums, and activities. The new

website’s smart personal assistant allows users to make direct calls to customers via audio,
video, or screen sharing, allowing them to talk and share their screen with the customer

happiness and service staff, catering to their requirements in record time without having to
visit the department headquarters. Additionally, the website provides access to all government

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