Page 81 - AJMAN TOURISM PR REPORT - October 2024

10/16/24, 10:18 AM Ajman Tourism Development Department unveils innovative AI-driven digital services to enhance Ajman’s tourism sector at GITE…
Ajman Tourism Development Department unveils

innovative AI-driven digital services to enhance Ajman’s

tourism sector at GITEX 2024

October 15, 2024

Post Views: 218

Ajman Tourism Development Department (ATDD) unveiled a suite of new digital
services aimed at enhancing and supporting the tourism sector in the emirate of
Ajman during its participation at GITEX Global 2024. Among the highlights is the
launch of the Department’s revamped website and updated digital services system,
alongside the AI-powered ‘Plan Your Trip’ service. These innovative offerings reflect

the department’s ongoing commitment to delivering smart and proactive
government services that leverage the latest advancements in AI technology and
data analytics. The aim is to assist visitors in planning tailored trips to Ajman, offering a flexible and personalised experience.

The Department also seeks to enhance the experience of visitors, starting with the website and digital services system, and
extending to the emirate’s rich tourism offerings.

The newly launched ATDD website and digital services system offer a more interactive and user-friendly interface, designed to
meet the highest government quality standards. The updated website features an AI-powered smart personal assistant that
can handle customer inquiries, service procedures, requirements, and fees, in addition to tourist guidance services such as

information about the emirate, tourist sites, museums, and activities. The new website’s smart personal assistant allows users
to make direct calls to customers via audio, video, or screen sharing, allowing them to talk and share their screen with the
customer happiness and service staff, catering to their requirements in record time without having to visit the department
headquarters. Additionally, the website provides access to all government services and tourism information, such as reports,

decrees, and resolutions, along with quick services and open data.

ATDD launched the ‘Plan Your Trip’ platform, another innovation showcased at GITEX, which is fully AI-based and designed to
help visitors customise their tourism itineraries. Users can interact with the system through the AI-powered smart assistant
‘ChatGPT’ or by filling out an e-form to receive a detailed plan that includes tourist attractions, activities, events, and
restaurant recommendations aligned with their preferences.

Additionally, Ajman Tourism Development Department has worked to improve, develop and automate employees’ backend
operations by developing a system that allows for the adjustment and addition of new services quickly and easily, without the
need to write complex software codes. The system streamlines and enhances the management of government service
procedures, fees, and other requirements.

H.E. Mahmood Khaleel Alhashmi, Director General of Ajman Tourism Development Department, said: “We are pleased to
demonstrate our commitment to enhancing digital transformation in Ajman’s tourism sector at GITEX Global 2024, a leading
technology event. Our participation will focus on unveiling innovative tech services and highlighting key projects that enhance
the Emirate’s tourism landscape, driving it towards a more positive and sustainable future.”

https://tourismbreakingnews.ae/ajman-tourism-development-department-unveils-innovative-ai-driven-digital-services-to-enhance-ajmans-tourism-secto… 1/2