Page 93 - AJMAN TOURISM PR REPORT - October 2024

10/15/24, 9:52 AM Ajman Tourism Development Department unveils innovative AI-driven digital services to enhance Ajman’s tourism sector at GITEX…

Among the highlights is the launch of the Department’s revamped website and updated digital services system,
alongside the AI-powered ‘Plan Your Trip’ service. These innovative offerings reflect the department’s ongoing

commitment to delivering smart and proactive government services that leverage the latest advancements in AI
technology and data analytics. The aim is to assist visitors in planning tailored trips to Ajman, offering a flexible
and personalised experience. The Department also seeks to enhance the experience of visitors, starting with the

website and digital services system, and extending to the emirate’s rich tourism offerings.

The newly launched ATDD website and digital services system offer a more interactive and user-friendly
interface, designed to meet the highest government quality standards. The updated website features an AI-

powered smart personal assistant that can handle customer inquiries, service procedures, requirements, and fees,
in addition to tourist guidance services such as information about the emirate, tourist sites, museums, and

activities. The new website’s smart personal assistant allows users to make direct calls to customers via audio,
video, or screen sharing, allowing them to talk and share their screen with the customer happiness and service

staff, catering to their requirements in record time without having to visit the department headquarters.
Additionally, the website provides access to all government services and tourism information, such as reports,

decrees, and resolutions, along with quick services and open data.

‘Plan Your Trip’ Platform

ATDD launched the ‘Plan Your Trip’ platform, another innovation showcased at GITEX, which is fully AI-based
and designed to help visitors customise their tourism itineraries. Users can interact with the system through the

AI-powered smart assistant ‘ChatGPT’ or by filling out an e-form to receive a detailed plan that includes tourist
attractions, activities, events, and restaurant recommendations aligned with their preferences.

Automated Backend Operations for Employees

Additionally, Ajman Tourism Development Department has worked to improve, develop and automate
employees’ backend operations by developing a system that allows for the adjustment and addition of new

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