Page 89 - AJMAN TOURISM PR REPORT - October 2024

10/15/24, 9:51 AM Ajman Tourism Development Department unveils innovative AI-driven digital services to enhance Ajman’s tourism sector at GITEX…
the latest advancements in AI technology and data analytics. The aim is to assist visitors in planning
tailored trips to Ajman, offering a flexible and personalised experience. The Department also seeks to
enhance the experience of visitors, starting with the website and digital services system, and extending
to the emirate’s rich tourism offerings.

The newly launched ATDD website and digital services system offer a more interactive and user-friendly
interface, designed to meet the highest government quality standards. The updated website features an
AI-powered smart personal assistant that can handle customer inquiries, service procedures,
requirements, and fees, in addition to tourist guidance services such as information about the emirate,

tourist sites, museums, and activities. The new website's smart personal assistant allows users to make
direct calls to customers via audio, video, or screen sharing, allowing them to talk and share their screen
with the customer happiness and service staff, catering to their requirements in record time without
having to visit the department headquarters. Additionally, the website provides access to all government

services and tourism information, such as reports, decrees, and resolutions, along with quick services
and open data.

ADVERTISING

‘Plan Your Trip’ Platform

ATDD launched the ‘Plan Your Trip’ platform, another innovation showcased at GITEX, which is fully AI-
based and designed to help visitors customise their tourism itineraries. Users can interact with the
system through the AI-powered smart assistant ‘ChatGPT’ or by filling out an e-form to receive a detailed

plan that includes tourist attractions, activities, events, and restaurant recommendations aligned with
their preferences.

Automated Backend Operations for Employees

Additionally, Ajman Tourism Development Department has worked to improve, develop and automate
employees’ backend operations by developing a system that allows for the adjustment and addition of

new services quickly and easily, without the need to write complex software codes. The system

https://www.zawya.com/en/press-release/companies-news/ajman-tourism-development-department-unveils-innovative-ai-driven-digital-services-to-enh… 2/3