Page 49 - DAEP PR REPORT - FEBRUARY 2025

2/20/25, 4:26 PM Airport Show 2025 to reflect the pace of technological progress at airports

Airport Show 2025 to reflect the pace of technological progress at airports
Tuesday, February 11, 2025 3:28 PM - Dubai, UAE.

When the US-based IBM Center for the Business of Government wrote in a study in March 2000 that
“new strategies, new ideas, and new technologies were necessary for airports” for broadening
economy, there were few takers even in the world’s biggest countries which a year earlier had handled
over 8.3 million flights and 614 million passengers. In 2000, the number of passengers carried by global
airlines stood at 2.3 billion.

Twenty-five years later, a survey by Amadeus, the world’s leading provider of travel technology,
revealed 56 percent of airport leaders are making technology investments for ‘enhancing’ customer
experience and 52 percent for ‘improving’ operational efficiency.

The increase in technology investment is more than any other area by the airports. On average,
airports intend to increase technology investment by 17 percent, and 94 percent of airports plan ‘at
least moderate’ investment in their organization, with 44 percent planning to invest ‘aggressively’ over
the coming 12 months, noted Amadeus which, in collaboration with Opinium Research, conducted the
Travel Technology Investment Trends 2024. Airports are investing more in technology to improve
operations, customer experience, cybersecurity, and sustainability. The airport technologies market
size is projected to reach US$13.99 billion mark in 2025. The airport digitization market alone is
projected to grow to US$27.44 billion by 2030. The report revealed that nearly all airports surveyed
either offer or plan to offer biometrics at key touch points such as check-in, bag drop, security, lounge
access, and boarding.

According to the survey, 92 percent of respondents see value in providing flexible passenger services
from locations beyond the typical fixed check-in and bag drop counter. Airports are enthusiastic about

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