Page 53 - DAEP PR REPORT - FEBRUARY 2025

2/19/25, 5:17 PM Airport Show 2025 to reflect the pace of technological progress at airports
Twenty-five years later, a survey by Amadeus, the world’s leading provider of travel technology, revealed
56 percent of airport leaders are making technology investments for ‘enhancing’ customer experience
and 52 percent for ‘improving’ operational efficiency.

The increase in technology investment is more than any other area by the airports. On average, airports

intend to increase technology investment by 17 percent, and 94 percent of airports plan ‘at least
moderate’ investment in their organization, with 44 percent planning to invest ‘aggressively’ over the
coming 12 months, noted Amadeus which, in collaboration with Opinium Research, conducted the
Travel Technology Investment Trends 2024. Airports are investing more in technology to improve

operations, customer experience, cybersecurity, and sustainability. The airport technologies market
size is projected to reach US$13.99 billion mark in 2025. The airport digitization market alone is
projected to grow to US$27.44 billion by 2030. The report revealed that nearly all airports surveyed
either offer or plan to offer biometrics at key touch points such as check-in, bag drop, security, lounge

access, and boarding.

According to the survey, 92 percent of respondents see value in providing flexible passenger services
from locations beyond the typical fixed check-in and bag drop counter. Airports are enthusiastic about
the potential of serving passengers at new locations around the terminal, with 52 percent expressing

interest. Airports see significant potential in offering flexible baggage services from a variety of
locations, enhancing the overall passenger experience. About 52 percent of airports reported more
disruption than before the pandemic, and 76 percent of airports confirmed that sustainability objectives
are important drivers of technology investment. More than three-quarters of airports are either already
investing in or planning to invest in technologies aimed at improving sustainability.

Key areas of investment include moving passenger and operational systems to energy-efficient cloud
computing, optimizing aircraft departure sequences to reduce fuel burn, and implementing data
analytics to power down unused airport resources. It noted: “The airport sector is undergoing digital
transformation as inflexible legacy technology is gradually replaced by cloud-native systems that

connect more easily from anywhere.

A substantial slice of the fast pace and progress of airport technology and innovation – and a look into
the future – will be showcased and discussed at the 24th edition of the Airport Show, the world’s
largest B2B platform for the airport industry, to be held at the Dubai World Trade Centre from May 6 to 8.
The exhibition will offer unparalleled networking and business opportunities for the airport industry

players from the Middle East, Africa and South Asia, with the participation of over 160 exhibitors from
over 20 countries. Attendees will have the opportunity to engage with participants from different national
pavilions and connect with numerous representatives the through the renowned Business Connect

Programme.

His Highness Sheikh Ahmed bin Saeed Al Maktoum, President of Dubai Civil Aviation Authority,
Chairman of Dubai Airports, Chairman and Chief Executive of Emirates Airline and Group, and Patron of

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