Page 6 - UNIFONIC PR REPORT MAY 2024

Press Release

Unifonic is bringing Conversational AI to the UAE at

Seamless Middle East 2024

14 May 2024- Unifonic, the leading conversations platform, and SaaS (Software as a Service)
provider in the Middle East, is showcasing its evolution towards conversational artificial
intelligence (AI)-powered engagement solutions at Seamless Middle East 2024. During its
participation, Unifonic is exhibiting its customer journey automation suite and is underlining its
commitment to revolutionising customer engagement through automation.

AI and machine learning technologies are reshaping businesses' communications with their
customers. Amidst this transformation, Unifonic’s suite of software solutions, which will be
showcased at the event, reflects its dedication to enhancing customer engagement and solidifying

its position as a key player in the region’s communication ecosystem.

Driven by a vision to enhance customer relationships and elevate brand experiences, Unifonic
introduces innovative solutions such as its AI-powered conversational chatbot, which is being

exhibited at Seamless Middle East. This aligns with the visionary goal of ‘We the UAE 2031,’
fostering technological innovation and digital transformation across various industries in the
region.

Unifonic enables clients to create omnichannel customer experiences that align with their digital
transformation initiatives. By acquiring Sestek in 2022, Unifonic expanded its AI solutions
offering, further augmenting its capabilities in AI-powered conversational suites. The company
facilitates modern, reliable and efficient business messaging across diverse industries with no-
code, automation and orchestration software.

Ahmed Hamdan, CEO and Co-Founder of Unifonic said: “At Unifonic, we are setting new
standards in enhancing customer engagement with conversational AI-powered automation in line
with ‘We the UAE 2031’ vision. Our aim is to provide safe and quality experiences, adhere to
regulations, and build customer trust. Automation enables us to deliver efficient communication
at scale while reducing costs and streamlining resources for our partners. Our conversational AI
software ensures bespoke and seamless interactions across different channels, thus fostering long-
term relationships.”

“Unifonic is at the forefront of the conversational AI revolution in the Middle East, showcasing
the potential of AI in transforming customer interactions to be more engaging and responsive. Our