Page 11 - UNIFONIC PR REPORT MAY 2024

5/16/24, 10:14 AM Unifonic is bringing Conversational AI to the UAE at Seamless Middle East 2024 | MENAFN.COM
exhibited at Seamless Middle East. This aligns with the visionary goal of ‘We the UAE 2031,’
fostering technological innovation and digital transformation across various industries in the

region.
Unifonic enables clients to create omnichannel customer experiences that align with their

digital transformation initiatives. By acquiring Sestek in 2022, Unifonic expanded its AI
solutions offering, further augmenting its capabilities in AI-powered conversational suites. The
company facilitates modern, reliable and efficient business messaging across diverse

industries with no-code, automation and orchestration software.

Ahmed Hamdan, CEO and Co-Founder of Unifonic said: “At Unifonic, we are setting new
standards in enhancing customer engagement with conversational AI-powered automation in
line with ‘We the UAE 2031’ vision. Our aim is to provide safe and quality experiences, adhere

to regulations, and build customer trust. Automation enables us to deliver efficient
communication at scale while reducing costs and streamlining resources for our partners. Our

conversational AI software ensures bespoke and seamless interactions across different
channels, thus fostering long-term relationships.”

“Unifonic is at the forefront of the conversational AI revolution in the Middle East, showcasing
the potential of AI in transforming customer interactions to be more engaging and responsive.

Our latest innovations exhibited at Seamless Middle East 2024 highlight our commitment to
helping businesses in the region redefine their communication strategies,” he added.

Unifonic’s adoption of conversational AI for automating customer journeys marks a
transformative shift with wide-ranging impacts on businesses. By leveraging platforms

including WhatsApp, Unifonic drives superior engagement and enhances performance

marketing strategies. With its progressive approach, the company is poised to reshape
customer experiences and restructure business communication.

Unifonic’s Conversational Marketing Automation enables businesses to engage in

omnichannel conversations, integrate systems, and set triggers and events that lead to

meaningful actions. This helps to boost confidence in digital marketing strategies. By
performing detailed analysis and optimization, Unifonic provides comprehensive tracking for

highly effective performance marketing campaigns on platforms like Instagram and Facebook.

Similarly, the company's ability to provide Customer Support Automation is transforming

customer support through various automation techniques. By providing agents with a
comprehensive view of conversations, purchase history, and other important attributes, the

company enhances interactions and improves customer satisfaction. This highlights the

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