Page 15 - UNIFONIC PR REPORT MAY 2024

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5/15/24, 1:54 PM Unifonic is bringing Conversational AI to the UAE at Seamless Middle East 2024
superior engagement and enhances performance marketing strategies. With its progressive approach,
the company is poised to reshape customer experiences and restructure business communication.

Unifonic’s Conversational Marketing Automation enables businesses to engage in omnichannel
conversations, integrate systems, and set triggers and events that lead to meaningful actions. This helps

to boost confidence in digital marketing strategies. By performing detailed analysis and optimization,
Unifonic provides comprehensive tracking for highly effective performance marketing campaigns on
platforms like Instagram and Facebook.

Similarly, the company's ability to provide Customer Support Automation is transforming customer

support through various automation techniques. By providing agents with a comprehensive view of
conversations, purchase history, and other important attributes, the company enhances interactions and
improves customer satisfaction. This highlights the positive impact of automated support on customer
service.

Amid the fast-paced evolution of communication technologies, Unifonic’s customer engagement

platform empowers brands to build connections effortlessly and instantly with customers across various
channels. It helps companies leverage advanced technologies and a robust integration ecosystem for
personalised omnichannel customer journeys.

The company offers unique services that go beyond the usual boundaries, creating a customized

communication system that enhances the relationship between brands and customers. Furthermore,
Unifonic's participation in Seamless Middle East 2024, with its focus on Conversational Marketing
Automation and Customer Support Automation, underscores its proficiency in advanced customer
engagement strategies that rely on strong SaaS integration and state-of-the-art technologies.

Unifonic’s participation in Seamless Middle East 2024, one of the region’s largest events focusing on

payments, fintech, retail, and ecommerce innovations, highlights its key role as an innovator and leader
in AI-powered communications. The event commenced on May 14, 2024, at Dubai World Trade Center
(DWTC) and will run until May 16, 2024.

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