Page 17 - UNIFONIC PR REPORT MAY 2024

5/15/24, 1:54 PM Unifonic brings Conversational AI to the UAE at Seamless Middle East 2024 - My Startup World - Everything About the World of St…
Seamless Middle East 2024 highlight our commitment to helping businesses in the region redefine their
communication strategies,” he added.

Unifonic’s adoption of conversational AI for automating customer journeys marks a transformative shift with wide-
ranging impacts on businesses. By leveraging platforms including WhatsApp, Unifonic drives superior engagement
and enhances performance marketing strategies. With its progressive approach, the company is poised to reshape
customer experiences and restructure business communication.

Unifonic’s Conversational Marketing Automation enables businesses to engage in omnichannel conversations,
integrate systems, and set triggers and events that lead to meaningful actions. This helps to boost confidence in
digital marketing strategies. By performing detailed analysis and optimization, Unifonic provides comprehensive
tracking for highly effective performance marketing campaigns on platforms like Instagram and Facebook.

Similarly, the company’s ability to provide Customer Support Automation is transforming customer support through
various automation techniques. By providing agents with a comprehensive view of conversations, purchase history,
and other important attributes, the company enhances interactions and improves customer satisfaction. This
highlights the positive impact of automated support on customer service.

Amid the fast-paced evolution of communication technologies, Unifonic’s customer engagement platform empowers
brands to build connections effortlessly and instantly with customers across various channels. It helps companies
leverage advanced technologies and a robust integration ecosystem for personalised omnichannel customer
journeys.

The company offers unique services that go beyond the usual boundaries, creating a customized communication
system that enhances the relationship between brands and customers. Furthermore, Unifonic’s participation in
Seamless Middle East 2024, with its focus on Conversational Marketing Automation and Customer Support
Automation, underscores its proficiency in advanced customer engagement strategies that rely on strong SaaS
integration and state-of-the-art technologies.

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