Page 22 - UNIFONIC PR REPORT MAY 2024

5/15/24, 1:55 PM Unifonic is bringing Conversational AI to the UAE at Seamless Middle East 2024 | Web Release
with the visionary goal of ‘We the UAE 2031,’ fostering technological innovation and digital transformation across
various industries in the region.

Unifonic enables clients to create omnichannel customer experiences that align with their digital transformation

initiatives. By acquiring Sestek in 2022, Unifonic expanded its AI solutions offering, further augmenting its capabilities
in AI-powered conversational suites. The company facilitates modern, reliable and efficient business messaging across

diverse industries with no-code, automation and orchestration software.

Ahmed Hamdan, CEO and Co-Founder of Unifonic said: “At Unifonic, we are setting new standards in enhancing
customer engagement with conversational AI-powered automation in line with ‘We the UAE 2031’ vision. Our aim is to

provide safe and quality experiences, adhere to regulations, and build customer trust. Automation enables us to deliver
efficient communication at scale while reducing costs and streamlining resources for our partners. Our conversational AI

software ensures bespoke and seamless interactions across different channels, thus fostering long-term relationships.”

“Unifonic is at the forefront of the conversational AI revolution in the Middle East, showcasing the potential of AI in
transforming customer interactions to be more engaging and responsive. Our latest innovations exhibited at Seamless
Middle East 2024 highlight our commitment to helping businesses in the region redefine their communication

strategies,” he added.

Unifonic’s adoption of conversational AI for automating customer journeys marks a transformative shift with wide-
ranging impacts on businesses. By leveraging platforms including WhatsApp, Unifonic drives superior engagement and

enhances performance marketing strategies. With its progressive approach, the company is poised to reshape customer
experiences and restructure business communication.

Unifonic’s Conversational Marketing Automation enables businesses to engage in omnichannel conversations, integrate

systems, and set triggers and events that lead to meaningful actions. This helps to boost confidence in digital marketing
strategies. By performing detailed analysis and optimization, Unifonic provides comprehensive tracking for highly

effective performance marketing campaigns on platforms like Instagram and Facebook.

Similarly, the company’s ability to provide Customer Support Automation is transforming customer support through
various automation techniques. By providing agents with a comprehensive view of conversations, purchase history, and
other important attributes, the company enhances interactions and improves customer satisfaction. This highlights the

positive impact of automated support on customer service.

Amid the fast-paced evolution of communication technologies, Unifonic’s customer engagement platform empowers
brands to build connections effortlessly and instantly with customers across various channels. It helps companies

leverage advanced technologies and a robust integration ecosystem for personalised omnichannel customer journeys.

The company offers unique services that go beyond the usual boundaries, creating a customized communication system
that enhances the relationship between brands and customers. Furthermore, Unifonic’s participation in Seamless Middle

https://web-release.com/unifonic-is-bringing-conversational-ai-to-the-uae-at-seamless-middle-east-2024/ 2/3