Page 19 - UNIFONIC PR REPORT MAY 2024

5/15/24, 1:54 PM Unifonic is bringing Conversational AI to the UAE at Seamless Middle East 2024 - Middle East News 247
Driven by a vision to enhance customer relationships and elevate brand experiences, Unifonic introduces
innovative solutions such as its AI-powered conversational chatbot, which is being exhibited at Seamless

Middle East. This aligns with the visionary goal of ‘We the UAE 2031,’ fostering technological innovation and
digital transformation across various industries in the region.

Unifonic enables clients to create omnichannel customer experiences that align with their digital

transformation initiatives. By acquiring Sestek in 2022, Unifonic expanded its AI solutions offering, further
augmenting its capabilities in AI-powered conversational suites. The company facilitates modern, reliable and
efficient business messaging across diverse industries with no-code, automation and orchestration software.

Ahmed Hamdan, CEO and Co-Founder of Unifonic said: “At Unifonic, we are setting new standards in
enhancing customer engagement with conversational AI-powered automation in line with ‘We the UAE 2031’

vision. Our aim is to provide safe and quality experiences, adhere to regulations, and build customer trust.
Automation enables us to deliver efficient communication at scale while reducing costs and streamlining

resources for our partners. Our conversational AI software ensures bespoke and seamless interactions
across different channels, thus fostering long-term relationships.”

“Unifonic is at the forefront of the conversational AI revolution in the Middle East, showcasing the potential of
AI in transforming customer interactions to be more engaging and responsive. Our latest innovations
exhibited at Seamless Middle East 2024 highlight our commitment to helping businesses in the region

redefine their communication strategies,” he added.

Unifonic’s adoption of conversational AI for automating customer journeys marks a transformative shift with

wide-ranging impacts on businesses. By leveraging platforms including WhatsApp, Unifonic drives superior
engagement and enhances performance marketing strategies. With its progressive approach, the company is

poised to reshape customer experiences and restructure business communication.

Unifonic’s Conversational Marketing Automation enables businesses to engage in omnichannel

conversations, integrate systems, and set triggers and events that lead to meaningful actions. This helps to
boost confidence in digital marketing strategies. By performing detailed analysis and optimization, Unifonic
provides comprehensive tracking for highly effective performance marketing campaigns on platforms like

Instagram and Facebook.

Similarly, the company’s ability to provide Customer Support Automation is transforming customer support

through various automation techniques. By providing agents with a comprehensive view of conversations,
purchase history, and other important attributes, the company enhances interactions and improves customer
satisfaction. This highlights the positive impact of automated support on customer service.

Amid the fast-paced evolution of communication technologies, Unifonic’s customer engagement platform

empowers brands to build connections effortlessly and instantly with customers across various channels. It

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