Page 14 - UNIFONIC PR REPORT MAY 2024

5/15/24, 1:54 PM Unifonic is bringing Conversational AI to the UAE at Seamless Middle East 2024
at Seamless Middle East. This aligns with the visionary goal of ‘We the UAE 2031,’ fostering
technological innovation and digital transformation across various industries in the region.

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Unifonic enables clients to create omnichannel customer experiences that align with their digital
transformation initiatives. By acquiring Sestek in 2022, Unifonic expanded its AI solutions offering,

further augmenting its capabilities in AI-powered conversational suites. The company facilitates modern,
reliable and efficient business messaging across diverse industries with no-code, automation and
orchestration software.

Ahmed Hamdan, CEO and Co-Founder of Unifonic said: “At Unifonic, we are setting new standards
in enhancing customer engagement with conversational AI-powered automation in line with ‘We the

UAE 2031’ vision. Our aim is to provide safe and quality experiences, adhere to regulations, and build
customer trust. Automation enables us to deliver efficient communication at scale while reducing costs
and streamlining resources for our partners. Our conversational AI software ensures bespoke and
seamless interactions across different channels, thus fostering long-term relationships.”

“Unifonic is at the forefront of the conversational AI revolution in the Middle East, showcasing the
potential of AI in transforming customer interactions to be more engaging and responsive. Our latest
innovations exhibited at Seamless Middle East 2024 highlight our commitment to helping businesses in
the region redefine their communication strategies,” he added.

Unifonic’s adoption of conversational AI for automating customer journeys marks a transformative shift

with wide-ranging impacts on businesses. By leveraging platforms including WhatsApp, Unifonic drives

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