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5/15/24, 1:54 PM Unifonic brings Conversational AI to the UAE at Seamless Middle East 2024 - My Startup World - Everything About the World of St…

Unifonic brings Conversational AI to the UAE at Seamless Middle East 2024

BY: EDITOR ON: MAY 14, 2024 IN: NEWS

Unifonic is showcasing its evolution towards conversational artificial intelligence (AI)-powered engagement solutions
at Seamless Middle East 2024. During its participation, Unifonic is exhibiting its customer journey automation suite
and is underlining its commitment to revolutionising customer engagement through automation.

AI and machine learning technologies are reshaping businesses’ communications with their customers. Amidst this
transformation, Unifonic’s suite of software solutions, which will be showcased at the event, reflects its dedication to
enhancing customer engagement and solidifying its position as a key player in the region’s communication
ecosystem.

Driven by a vision to enhance customer relationships and elevate brand experiences, Unifonic introduces innovative
solutions such as its AI-powered conversational chatbot, which is being exhibited at Seamless Middle East. This
aligns with the visionary goal of ‘We the UAE 2031,’ fostering technological innovation and digital transformation
across various industries in the region.

Unifonic enables clients to create omnichannel customer experiences that align with their digital transformation
initiatives. By acquiring Sestek in 2022, Unifonic expanded its AI solutions offering, further augmenting its capabilities
in AI-powered conversational suites. Using no-code, automation, and orchestration software, the company facilitates
modern, reliable, and efficient business messaging across diverse industries.

Ahmed Hamdan, CEO and Co-Founder of Unifonic said:“At Unifonic, we are setting new standards in enhancing
customer engagement with conversational AI-powered automation in line with ‘We the UAE 2031’ vision. Our aim is
to provide safe and quality experiences, adhere to regulations, and build customer trust. Automation enables us to
deliver efficient communication at scale while reducing costs and streamlining resources for our partners. Our
conversational AI software ensures bespoke and seamless interactions across different channels, thus fostering
long-term relationships.”

“Unifonic is at the forefront of the conversational AI revolution in the Middle East, showcasing the potential of AI in
transforming customer interactions to be more engaging and responsive. Our latest innovations exhibited at

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