Page 361 - Cam General 15-16-17-18-19
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Test 3
Read the text below and answer Questions 8-14.
Sydney Water: advice for customers paying a bill
About your bill
Sydney Water services over five million people in greater Sydney, and if you own a
property, you'll get a bill from us. Generally, this is just for your water and wastewater
services, but there could be other charges. We send most bills quarterly, a丘erwe’ve read
the meter. If your property has no meter, we send the bill at the start of each quarter.
When do we send the bill?
If you’d like monthly bills, simply ask us to read your meter monthly. It costs $32.52
a quarter to be billed this way and this additional fee will appear on the first bill each
quarter. To arrange it, just call us on 13 20 92.
What if you can’t pay 由e b山？
We understand that it might be hard to pay your bill. If you’re having di面culties, we
have a range of options to help. If you receive a pension, we may give you a reduction
on your bill, but you must own and live in your home to qualify for this.
How can you get your billing history?
• Register for eBill. When you register for Sydney Water’s online billing facility,
eBill, you'll be able to see your past bills at any time. Once you’re registered,
you'll stop getting paper bills and start getting electronic ones.
Still want paper bills? Simply cancel your registration after you have saved the
electronic bills you need. Then you'll go back to paper bills, but you wo的 have
access to the online bills after you cancel.
Contact us. Simply contact us and we'll give you a statement that shows the
amounts we charged you and the payments we received on your last five bills.
Need more history? If you need information that’s older than your last 且ve bills,
you need to pay $28.04 for a ‘billing record search statement'.
How do you stop a charge on a bill?
We'll stop a 且xed charge on your bill if a licensed plumber cuts off your water or
wastewater service. Your plumber must apply for this disconnection and follow
Sydney Water’S standard procedures.
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