Page 63 - Australasian Paint & Panel magazine Nov-Dec 2021

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JUDGE POWELL
Second generation Chris has extensively
modernised this outstanding repair facility, which includes installing a side
loading rail system to overcome space restrictions. The improved workflow and great facilities have resulted in gaining new prestige badges. Keep up the good work.
U
There are only 15 Porsche certified re- pairers in Australia, their standards are sky high, BMW is also extremely de- manding. As Porsche says on its web- site: “They cannot exceed your expecta- tions until they have met ours. Every Porsche Certified Collision Centre must pass the strictest certification process including tooling, thorough technician training and quality standards.”
Tesla have a larger network but are also demanding - it’s no accident that pretty much every shop that they have put on the network is a former Paint & Panel Bodyshop Award winner and Mi- rage is no exception.
Mirage has a professional website and regularly interacts with customers on social media platforms. We’re sure the huge solar installation on the roof reso- nated well with Tesla when they were carrying out their audits.
In addition to collision repairs Mirage offers customers a number of other ser- vices including minor mechanical work - batteries, wipers, bulbs etc, tyres, some diagnostic, calibrations - mostly for Te-
sla, alloy wheel repairs, PDR, detailing and vehicle customisation. As it’s a shop with a relatively small footprint they wisely give restoration work the swerve.
As well as total dedication to techni- cal excellence and an obvious passion for cars, Mirage clearly offers a next lev- el customer experience with the coveted five star Google rating and evidence
of great customer feedback on so-
cial platforms. Customers say their
car came back looking better than new, that the finish was top notch and that the customer service is above and beyond. It’s difficult to maintain un- compromising standards in the current
climate where insurers are inevitably looking to save money on repairs. All credit to Mirage that they stand their ground to ensure every repair is perfect and every customer is satisfied.
JUDGES’ COMMENTS
MAIN AND LEFT: Excellent shop presentation and branding.
BELOW: Rail system maximises space.