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What’s Your Secret When It G
G R E AT E R F O RT L A U D E R D A LERE AT ER F O RT L
CHAM B E R O F C O M M E R CE
C HAM B E R O F C
Comes To Patient Care?

I have been in the mar- and non-verbal cues
ket and finally settled on a of the customer
new car. The brand and when he or she is
more importantly, the handing over the PERSPECTIVES
dealership I landed on is keys. The secret of
truly remarkable. At the the stamp does the ON FLORIDA’S
dealership, everyone was rest. Everyone who
of course very friendly but sees the stamp HEALTHCARE
more importantly, they knows, but the cus-
were all over every aspect tomer is completely AND Excellence in Healthcare Awards
of customer experience. unaware. A similar
For example, I was mean- approach can be
dering around the Service incorporated into
area when I notice some- BY JAY JUFFRE your organization.
thing interesting. Next to When it comes to
each Service Advisors patient care, what
computer, there were two rubber clandestine activities can your team
stamps, each with the word “Waiter” do to stealthy communicate important
HEALING OUR COMMUNITY
on it. One stamp was blue, and the information. Typically, patients are HEALING OUR COMMUNITY
other (in a much larger font) was red. passed along from person to person,
Me being me, I had to ask. It was yet we miss the opportunity to pass
explained that they essentially get along vital information that can TH U RSDAY, NOVE M B E R 8 , 2018 | 7:30 AM – 1 :30 PM
three types of customers in their serv- improve their experience. Get with S I GN A T URE GR A N D , D A V I E , F L O R I D A
ice department. The ones who drop your team, look for opportunities and
their car off and return when the work come up with your own version of the SPONS OR SHIP OP POR T U NI T I ES AVA I L A B L E *
is done, the ones who bring it in and blue or red “waiter” stamp. Without
wait (blue “Waiters”) and finally the knowing how you are doing it, your $15,000 TITLE PARTNER SOLD
ones who bring it in and wait BUT the patients and their families will appre- Exclusivity, one (1) opportunity only
service advisor can tell they are really ciate it. Naming rights—example, Sunshine Health’s Perspectives on Florida’s Healthcare
in a hurry (red “Waiters”). The blue presented by Name. Displayed on all online and print materials; 15 registrations, two
or red stamp on the work order tells Jay Juffre is Executive Vice President, tables at the Excellence in Healthcare Awards Breakfast™ with up to five minutes at
the assigned technical what is going ImageFIRST. For more information on the podium at the morning keynote session. Video segment with Eye on South
on with the customer and when to ImageFIRST, call 1-800-932-7472 or Florida. Company name on all registrant lanyards. CEO spotlight in Chamber
expedite completion. Again, the color visit www.imagefirst.com. newsletter and social media. Two tables in the Conference Marketplace.
of the stamp is all based on the verbal $10,000 PRESENTING PARTNER SOLD
Exclusivity, one (1) opportunity only
Naming rights “Presented By” on all materials, 15 registrations, two tables at the
Excellence in Healthcare Awards Breakfast™, and up to five (5) minutes at the
podium; on stated for awards presentations and in pictures; video interview with
Eye on South Florida; and a table in the Conference Marketplace.
2018 Chris Evert/Raymond James $5,000 PLATINUM PARTNER
Up to three (3) sponsors in this category
Included in all marketing material and recognized at the event; five (5) registrations;
Pro-Celebrity Tennis Classic table at the Excellence in Healthcare Awards Breakfast™; table at the Conference
Marketplace; opportunity for the company to present award.
Set for November 9 – 11 $2,500 GOLD PARTNER
Up to ten (10) sponsors in this category
Included in all marketing material and recognized at the event; two (2) registrations;
The 2018 Chris Evert/Raymond James Pro-Celebrity four (4) seats at the Excellence in Healthcare Awards Breakfast™; table in the
Tennis Classic is set for November 9 – 11. Comedian Jon Conference Marketplace.
Lovitz returns to the event as one of the longest running $1,000 REFRESHMENT BREAK PARTNER
celebrity players. Jon's comedic wit and timing makes Up to two (2) in this category
him a fan favorite and one to watch and "listen to" while Signage at the Refreshment Break area; one event registration; one seat at the
on center court. Excellence in Healthcare Awards Breakfast™.
Jon Lovitz is a comedic actor widely known for his
*ŏSponsorship pricing applies to GFLCC Members
roles in TV, movies and for his stand-up comedy acts. As
a popular cast member of the NBC sketch comedy show For further information or questions please contact
Saturday Night Live (1985 – 1990), Lovitz created mem- Kristy Favata 954.462.5380 or email Kristy@ftlchamber.com
orable characters like “Tommy Flanagan, The www.ftlchamber.com/healthcare
Pathological Liar” (his catchphrase “Yeah – That’s the
ticket!” won’t be forgotten soon!). Lovitz’ voice can be SPONSORS
found in many films, some of the most popular include Jon Lovitz
“Artie Ziff” and “Jay Sherman” for Fox Television’s The PRESENTED BY
Simpsons. Between 2007 and 2014, he hosted the Jon
Lovitz Comedy Network, a Los-Angeles-based digital entertainment network that was
live-streamed on the web. Lovitz has starred in more than 40 films, including the big PLATINUM PARTNER GOLD PARTNERS
PLATINUM PARTNER
screen hits, The Benchwarmers and Southland Tales, and he had roles in The
Producers, Big and Stepford Wives. His television credits include Hot In Cleveland,
Two and a Half Men and Las Vegas.
Jon will join Chris Evert, other celebrity friends and tennis pros for two days of ten-
nis at the Delray Beach Tennis Center (November 10 & 11). The weekend also
includes the Saturday evening Gala which begins with red carpet celebrity appear-
ances followed by dinner, dancing, live and silent auctions and entertainment at the C
CHAIRMAN’SHAIRMAN’S
CIRCLE MEMBERS
CI
Boca Raton Resort and Club. CIRCLE MEMBERSRCLE MEM
Last year, the Pro-Celebrity Tennis Classic raised $800,000 dollars. Since 1989,
Chris Evert’s efforts have contributed over $24 million in an ongoing campaign
against drug abuse and child neglect in Florida. The monies raised are distributed to
programs funded through the Ounce of Prevention Fund of Florida and the Drug
Abuse Foundation of Palm Beach County.

Tickets for this year’s event are available at
www.chrisevert.org/tickets or call (561) 394-2400.

South Florida Hospital News southfloridahospitalnews.com September 2018 7