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Cover Story: Actionable Artificial Intelligence:

It’s Not Big Brother Watching But More Like Mother’s Intuition

Continued from page 1 improve the customer experience for fam- quickly as possible. That throughput is the and inefficiency for physicians and staff,
was my surgery postponed at the last ilies, surgeons and hospital staff. foundation for patient and doctor satisfac- and the potential for life threatening mis-
minute?’ That pivotal customer satisfac- TenX created the Hawthorne system, a tion,” he explained. takes because of rushing or missing proto-
tion principle was the nexus of an idea for platform designed to monitor the surgical Instead, a low cost wireless chip was cols is avoidable.
entrepreneur Kory Laszewski, CEO TenX patient workflow in real time using multi- engineered to be attached to patient ID “Interestingly, the automated alerts and
Healthcare. ple sensor technologies. A suite of AI sup- bands to enable the Hawthorne system to recommendations were met with an
“If Fed Ex can tell me exactly where my ported software analyzes and communi- track outliers. It can leverage the task and extremely positive response because it
package is and when it will arrive, why cates proactive actionable alerts to the location to identify where bottlenecks may allowed nursing personnel to focus on
can’t my hospital tell me the status of my right person at the right time for optimal occur and close those gaps with an auto patient care, helped ancillary personnel to
loved one’s surgery?” he asked. decision support. alert for next steps to occur. It provides know when rooms were available to clean,
As a self-described serial entrepreneur The moniker, Hawthorne, was reminis- real time info that is immediately action- and allowed surgeons to better manage
focused on creating solutions that drive cent of the famous research study on able. For example, surgical staff responsi- their busy schedules. Finally, by streamlin-
business and enhance the customer expe- workplace productivity. The “Hawthorne ble to monitor patient vitals and transfer to ing the process and nudging when tasks
rience, Laszewski zeroed in on the surgery Effect” is a type of reactivity in which indi- next stage of recovery must document appeared as outliers for predetermined
experience, which can account for as viduals modify an aspect of their behavior when the OR suite is ready to be cleaned expectations, everyone went home on
much as a 65% chunk of a hospital’s port- in response to their awareness of being and prepped for the next case. Currently, time more often,” Laszewski summarized.
folio. He found a dissatisfier for patients/ observed. The TenX AI software was this is a manual process, and understand- Streamlining the surgical process with
families AND surgeons/surgical staff is that designed to “observe” the patient periop- ably does not take priority over patient accurate information regarding patient
no automated, real time, accurate monitor- erative journey in real-time with the goal care. So, it may be entered after all patient status and location allows proactive case
ing of the patient flow through the system of proactively identifying opportunities for concerns are settled. That delay in a specific notifications for family and staff
is available to track and avert delays. performance improvement, increased nurse’s manual accounting can add several too, which has positively impacted
Relying on his strong ‘techie’ back- throughput, and overall productivity. minutes until the environmental services patient satisfaction scores; updates on
ground, he and his team worked with Hawthorne first benchmarks timely team even knows that a room needs atten- patient arrivals and previous cases and
prominent Surgery Chiefs to compile a workflow performance and triggers proac- tion before the next case. room availability to doctors; and, escala-
comprehensive list of process delays and tive communication when performance is Each delay adds to schedules for anes- tions to management when processes are
then devised an artificial intelligence (AI) outside of defined thresholds. thesiologists, surgeons, nurses, techs and not on schedule.
platform that would provide an easy-to- Like an air traffic controller, this predic- ancillary staff related to each case. The entire eco-system of the periopera-
implement, inexpensive way to monitor in tive monitoring of the overall periopera- Multiply that by a surgery schedule of 3-6 tive journey is smoother and responsive to
real time and fix problems when they tive process pinpoints when potential cases per day. all stakeholders when predictive analysis
occur or even before. issues arise, even before they occur along Pilot hospitals using Hawthorne found and reliable visibility information is shared
The patient surgical journey involves with immediate and accurate recommen- that they were able to increase the volume in real-time. Those who need to know can
the orchestration of numerous people, dations for course correction. of cases they performed each month while make course corrections, ensure better
processes and assets. Quality outcomes “You can’t fix what you can’t see,” reducing the average “last case out time”. patient outcomes and get the job done on
and cost of care depend on managing Laszewski said, “This is not another dash- This translated into increased revenues time, every time.
resources efficiently. A partnership with board that collects mounds of data that and significant savings of premium labor
Intel Corporation’s R&D specialists started overwhelms those whose main concern is and overtime hours – all thanks to a more For more information, email
the dialogue to build a platform that can operating on a patient and getting him out efficient workflow. Additionally, reduced klaszewski@tenxhealthcare.com or
leverage tracking tools and techniques to of the surgical suite and into recovery as anxiety for patients’ families, less stress call (954) 612-5649.

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6 April 2018 southfloridahospitalnews.com South Florida Hospital News