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Wellington Regional Medical Center When It Comes to Patient Care,

Announces Grand Opening Look to Someone

of The Weight Management Center Who Knows ‘Nothing’

I was recently listening traditional self-limitations
to someone speak from a our industry puts on patient
well-known Health Sys - care. Can you imagine a job
tem. This Health Sys tem posting which read “Patient
has an excellent reputa- Experience Officer – No
tion for patient satisfac- healthcare experience pre-
tion and has the scores to ferred.”?
match. He began his talk Communication within
by stating, “I was hired society gets faster and faster,
as an outsider. I basically but we still rely on antiquat-
knew nothing about ed ways to communicate
healthcare.” with patients and their fam-
As he proceeded to ilies. Companies like
run down his resume, it BY JAY JUFFRE Disney, Starbucks and oth-
(l-r) Jason Teck, Central Palm Beach County Chamber Trustee Member; Mary Lou Bedford, became abundantly ers constantly are looking
clear. Not only did he have zero experi- to one up the customer experience, how-
CEO of CPBC Chamber; Robbin Lee, CEO of WRMC; Dr. Emily Harrison, Medical Director
ence in health care, but, moreover, his ever many organizations have not
of The Weight Management Center; Amy Noe, program coordinator of TWMC; Pam Tahan,
background was customer service based changed their approach in years.
COO of WRMC; Elizabeth Paine, Assistant Administrator of WRMC; Charity Wilson, clinical
and focused on ways to take it to the next The technological advances in medi-
reviewer at TWMC; and Andrea Schorr, registered dietitian at TWMC.
level in terms of communication, experi- cine are astounding, but much of the
ence, delivery and innovation. delivery of that care is mired in the past.
Wellington Regional Medical Center (WRMC) recently announced that it has opened This is in striking contrast to how most Innovation is everywhere, but then again
The Weight Management Center, which will provide personalized, physician directed do it. Usually when I meet a key person how quick are we to embrace it? At the
weight management solutions in a newly renovated facility. The Weight Management at a health system, outpatient facility, or end of the day there is nothing wrong
Center at WRMC will offer customized weight-loss programs, dedicated treatment teams, doctor’s office, they can tout their long with fresh ideas and perspective. Looking
health coaching, exercise physiologist/fitness instruction, and nutrition management. and exclusive career in healthcare – and to have a big impact in improved patient
The center includes a community classroom, where support groups and informational there’s nothing wrong with that. care? Look to those who know less, not
sessions are held monthly, and a fitness center. Weight loss plans include four-week and When I see a job posting in the medical more, about how you have always
12-week programs, as well as programs for people who have had bariatric surgery. field it usually accompanied by a list of approached it.
“Our programs are unique in that they are physician directed and personalized to fit a healthcare related educational and pro-
person’s weight-loss goals,” said Emily, Harrison, M.D., Medical Director of The Weight fessional requirements – once again noth-
Management Center. “We start by learning their story to understand the root cause of the ing wrong with this. But you have to Jay Juffre is Executive Vice President,
weight gain, and then customize a program to help them be successful. After the initial admit, it would be refreshing to meet ImageFIRST. For more information on
evaluation, follow up appointments may include meeting with a registered dietician, a fit- someone with enthusiasm who was hired ImageFIRST, call 1-800-932-7472
ness instructor, or a health psychologist.” from the outside and knew nothing of the or visit www.imagefirst.com.

Reaching for the Cure

20 Years

10 April 2018 southfloridahospitalnews.com South Florida Hospital News