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ImageFIRST … Just Like Home

BY BARBARA FALLON of bleach.
“Whether it is through technological
Writers laud the sentiments of home advancements such as an instant service
and family in prose to signify the highest app for smart phones or Same Day Linen
quality of relationships that we embrace Rescue on-demand deliveries, communi-
in life. Health care personnel recognize cation is at the core of customer service,”
that in most lives there comes a time noted Jacob Hess, ImageFIRST Customer
when illness requires a hospital stay or Advocate.
surgery fraught with concern about med- Every ImageFIRST Associate is con-
ical outcomes. Those are the times when stantly monitoring whether they are on
patients long for the comforts of home track to make sure customer needs are
and family. To ImageFIRST providing met on time, in advance of a crisis or in
that homelike quality and concern in timely response to an unforeseen need.
their products and services is a goal to An inventory plan for a typical week
which they have subscribed wholeheart- probably doesn’t include providing care
edly over the past 50 years. for a patient influx due to a mass casual-
This family-owned business practices ty; but with a 24/7 user-friendly customer
what it preaches. Their employee portal details of current linen supplies are
“Associates” nationwide are trained to easily accessed. If needed, a Customer
focus on providing your patients with the Advocate is available to answer a call 24/7
ultimate in linens and gowns; your staff to supplement any needs. All bases are
with the comfort and practicality of covered and chaotic searches to meet cedures is another important factor to and patients alike. ImageFIRST provides
scrubs and uniforms that reflect a level of unexpected demand are avoided. consider in patient attire. Finally, the size and maintains styles and inventory levels
professionalism; and your bottom line Although assurance of a sanitized ratio from petite to plus sizing is tailored tailored to each customer so expert clini-
with a cost-effective delivery and over- product with a triple bio shield protective to the patient population. Specialties cians can focus on their patients.
sight of medical linens, uniforms and coating which includes plastic wrap safe- ranging from sports medicine, pediatric While they are a national company
patient apparel that defies taking this on guard would certainly be enough to meet medicine or cosmetic surgery to bariatric ImageFIRST has a 96% customer reten-
internally. industry standards ImageFIRST goes a procedures, senior services or obstetrics tion based on their constant attention to
According to Regional Vice President, step beyond to seek HLAC (Hospital obviously requires a different range of local needs.
Jay Juffre, “We recruit hospitable Laundry Accreditation Council) certifica- sizes and styles. Above all, sanitized According to Dr. Alan Durkin, of
Associates with character, individuality tion along with independent laboratory products for safety and health concerns is Ocean Drive Plastic Surgery and Med
and diversified skills and empower them inspections to assure customers the high- vital to reduce hospital acquired infec- Spa, "ImageFIRST has comprehensively
with a customer focused attitude that est standards of sanitization. And then, tions and readmissions which impact supported our surgical center, recovery
translates into remarkable customer serv- they collect patient feedback to make patient outcomes and institutional repu- suites, medical spa, and clinic for the last
ice in all we do.” In return, the company sure they are on the right track to satis- tation. At ImageFIRST there is no room five years. The company prides itself on
supports associates in their community faction by checking customer input for stains, holes and missing ties to sug- reasonably priced, medical grade linen
service projects. regarding styles, comfort, fashion and gest a considerable lack of quality in care and laundry services, while providing
They have even instituted an luxury. and reputation. superior customer care. After we
ImageFIRST 5-Point Product Quality ‘One size fits all’ doesn’t enter the lexi- The benefits of outsourcing this service onboarded ImageFIRST into our facility,
System which ensures a premium prod- con at ImageFirst. For example, the detail are obvious when examining the advan- our workflow, as well as employee morale
uct delivered with sanitizing standards that goes into designing and sanitizing tages. For example, a highly regarded markedly improved because they provid-
that have passed independent laboratory scrubs for staff is different than for plastic surgeon, double boarded by the ed stability to the ongoing problem of
testing to outperform the norm. This patients. Staff uniforms are fabricated to American Board of Surgery and of Plastic used linens in our practice. We are
includes gowns designed for patient com- protect against liquids, so openings and Surgery studies for years in the compre- beyond satisfied with their services, and
fort and privacy that are individually cuffed sleeves are options that the cus- hensive nuances of facial, breast surgery as our practice has grown in size and
packaged. In addition, their bright white tomer decides according to types of pro- and body contouring. Additional subspe- scope, they have tailored their services to
linen standard surpasses the seal of cedures. On the other hand, patients cialty training may include face lift, eyelid our changing and expanding needs.”
approval any mother would demand for appreciate comfort, privacy and even and nasal reconstruction. Obviously,
her child. All this with an eye on using style factors impacting gown and linen detailed attention to linen, towel and uni- For more information on ImageFIRST,
techniques to limit environmental impact fashion and functionality. Additionally, form accoutrements for a surgi-center or call 1-800-932-7472
such as minimal water waste and no use easy access for clinicians to perform pro-
medical spa are an expectation of staff or visit www.imagefirst.com.

14 August 2017 southfloridahospitalnews.com South Florida Hospital News