Page 5 - SFHN1219pagesFINALunflipped.qxp_SFHN 0608 Friday 5.0

Miami Medicine Magazine - When It Comes to Patient Care,

Something New Something Old Empower Your T eams

The Dade County unique population of the
Medical Association area. The editorial board
(DCMA) began publish- includes Dr. Stephen E. I travel quite a bit. to, ‘have a nice day’, like
ing a magazine a few Vernon, Dr. Pedro J. Tort- Most goes seamlessly. NOTHING had hap-
decades after being Saade, and Dr. Edison Airport, rental car center, pened. About two days
founded in 1903. The Castro. hotel, reverse and repeat. later, the feedback email
DCMA started its first Miami Medicine will con- When something goes from the hotel chain
magazine under the origi- tinue to include articles on wrong, flight delay, car arrived. I politely
nal name, The Bulletin, in other topics that might be of issues or a less than described what hap-
1932. It was not until interest to its members and clean hotel room, I tend pened and to their credit
1973 that the official will have an online version to roll with it, but that they called.
name of the magazine in addition to the print ver- doesn’t mean I’m not tak- They explained that,
was changed to Miami BY ANTONIO MESA, sion. Guest editorials will be ing notes on how the despite the inconven-
Medicine. DO accepted for publication inconveniences impact ience, their staff is not
For most of its exis- from prominent members of the customer and also BY JAY JUFFRE empowered to do much.
tence, this magazine included topics of the community, including non-physi- how companies deal Do not let this happen in
medical interest to physicians in South cians, who have interesting or important with issues when they your organization. En -
Florida. This included articles on infec- things to say regarding medical care or arise. sure your team is empowered to make
tious diseases, new medications and sur- public health policy. Recently I traveled to Chicago. things right when things go wrong.
gical techniques, and developments in The magazine will also serve as a Airport and flight, no issue. Rental car Using common sense or having simple
hospital medicine among many other forum to help physicians, and the gener- center, no concerns. Hotel check-in procedures to deal with situations
things. In the 1990’s, this changed as spe- al public, gain a better understanding of went smoothly. Fast forward to 5:30 which negatively affect patients or
cialty societies took on a more promi- the practice of medicine as it evolves in a am as the alarm clock on my phone their families will go a long way.
nent role in publishing medical literature more decentralized direction than it has rang to start my day. An overnight Most people understand that some-
but it left a gap in coverage of topics of over the past 30 years. snowstorm had left the hotel without times things go wrong and will give us
local interest. Physicians, Residents, Fellows, power. Quickly improvising and quite the benefit of the doubt if you let
In recognition of this gap, the DCMA Medical Students, and others interested inconveniently, I got ready guided by them. When we do nothing, people
is relaunching its magazine, Miami in submitting research papers for publi- nothing but the flashlight on my cell take notice and are sure to tell others.
Medicine, as a journal publishing articles cation can submit manuscripts and sup- phone. Shower, shave, hair and getting Patient satisfaction rises and falls on
of scientific interest to the medical com- porting documentation for review by the dressed was all done guided only by the little things and how we react.
munity of South Florida. I have the dis- editorial board directly online at the small beam of light. Because the
tinct honor of being appointed as Chief www.miamimed.com. elevator was obviously not working, I Jay Juffre is Executive Vice President,
Editor of the Journal by the DCMA Board meandered from my room down the ImageFIRST. For more information on
of Directors. While there will be an Antonio Mesa is President of the Dade five flights of stairs. Upon eventually ImageFIRST, call 1-800-932-7472 or visit
emphasis on public health and policy, County Medical Association. For more reaching the lobby, a couple of staff www.imagefirst.com.
the magazine will include articles on a information, contact the DCMA members were there to tell me simply
wide variety of topics affecting the at (305) 324-8717.

South Florida Hospital News southfloridahospitalnews.com December 2019 5